Definition of CRM Business Capabilities Model:

CRM Business Capabilities Model is a decomposition of the customer relationship management functions into elemental building blocks organized into logical groups.  The business capabilities are an abstract construct useful in aligning business and technology and anchor future state roadmaps to a set of stable entities.  CRM business capabilities are useful in several use cases and are a foundational building block of CRM business architecture.

Alternative Names:

Customer Relationship Management Capabilities Model, CRM Capability Map, CRM Capabilities List

Additional Information and Links related to CRM Business Capabilities Model:

CRM Digital Revolution: How Digital is transforming CRM - CRM Digital Revolution and Transformation is an exciting development for most enterprises but could prove to be a scary experience ...Read More
CRM Transformation Strategy - A good CRM transformation strategy is worth its weight in gold. That said what makes a CRM transformation strategy good? ...Read More

Related Products:

  • CRM Capabilities Model

    CRM Capabilities Model: A matrix of customer relationship capabilities

    CRM Capabilities Model: CRM (Customer Relationship Management) capabilities framework is a comprehensive, industry-agnostic, multi-purpose Customer Relationship Management functional area business capability model. The CRM business capabilities model spans all critical areas of CRM and is a hierarch...
    $499.00–$1,499.00
    Select optionsDetails
  • Sale! Untitled-2 copy

    CRM Transformation Change Management Plan

    CIOPages.com CRM Transformation Change Management Plan is a customizable deliverable outlining the concepts and specific action plans required to implement change management plans as a part of significant process re-engineering or systems implementation in the CRM function. The CRM Transformation Ch...
    $149.00–$499.00 $99.00–$299.00
    Select optionsDetails
  • CRM Transformation Toolkit

    CRM Transformation Toolkit Enterprise Edition

    CRM Transformation Toolkit is a comprehensive and in-depth set of deliverables which can be can be used by any enterprise embarking on a customer relationship management transformation, and customize to their unique needs. What do I get in a CRM Transformation Toolkit? CIOPages.com Transformation To...
    $1,499.00
    Select optionsDetails