Transformation Change Management Process for the digital age needs to leapfrog to reflect the realities of the new era. In this digital economy, change is fast, fleeting, and furious. Enterprises, big or medium or small, are struggling with how to cope with change.

Here is why the change management process for the digital age needs to be different:

  • Today, an app can change the entire industry landscape.
  • Mobility has become a way of life.
  • Millennials – as consumers, employees and general stakeholders – have different ethos and expectations.
  • Digital technologies are coming at us fast and furious, and a new transformation is on the anvil even before the previous transformation ends.

The Change Management Process for the digital age needs to be different, but yet build on the foundations of the past, and keep what works and rethink what doesn’t.

In particular, a winning change management process for the digital age should be:

Principles of Change Management Process for the Digital Age:

change management process for the digital age - key principles

User-Driven: User experience is a paramount consideration in the digital age and hence change management programs should incorporate this creed.

Data-Driven: Intuition and gut feel can only go so far. A data-driven approach to change management will yield superior results.

Collective: This is not some utopian dream, but an essential ingredient for success, as a win-win is at the heart of this. Of course, even if transformations involve a reduction in workforce, there is a human way to handle it. We guess it goes back to the ethos of Spock in Startrek: “Logic clearly dictates that the needs of the many outweigh the needs of the few.”

Heuristic: Following quick path to success often involves heuristics as evaluating, experimenting, experiencing are better than mandates set in stone.

Nimble: Agility and ability to discard what doesn’t work and moving fast is the key to change management success in the digital age.

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Change Management Offerings from our Partners:

Science of Successful Organizational Change

Make Change Happen

Managing your Team through Change

Financial Times Change Management Briefing

Master the Change Process

Fundamentals of Change Management

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CIOPages.com change management model for the digital is a four-phase 16-step process with an additional step for ongoing review and iterative improvement.

CIOPages.com Change Management Model for the Digital Age:

Change Management Process for the Digital Age

The Change Management Process for the digital age involves the following critical steps to define a change management program and an execution plan.

  1. Demonstrate the reasons for the change
  2. Define the type and scope of the change
  3. Identify stakeholders
  4. Describe the support from stakeholders and senior leadership
  5. Create a formal and an informal team to execute the change
  6. Develop and relay an approach with organizational backing
  7. Draw up a stakeholder-specific plan
  8. Create and implement a communication plan
  9. Track resistance
  10. Identify and assess roadblocks
  11. Proactively Resolve Issues
  12. Measure, Measure, Measure
  13. Review, Learn, Iterate, and Refine

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