Customer Management

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    Customer Management Software Evaluation Matrix

    Customer Management Software Evaluation Matrix enables firms to do a multi-dimensional evaluation of customer management software. A new wave of Customer management tools – focused on multi-channel customer service and support – have emerged to the fore in recent years. From full-fledged platfor...
  • 4

    Customer Management Software Top 50 Features Customer Management Software Top 50 Features is a handy reference for enterprises embarking on implementing a new generation customer management software and are in the process of Help Desk software evaluation. Customer Management tools have evolved significantly in recent years focusin...
  • 3

    Customer Management Business Requirements

    Customer Management Business Requirements, a accelerator, is a comprehensive, industry-agnostic, multi-purpose business requirements list. The client management business requirements is a starting point for any enterprise Customer Management tool or process (Support, Service, Help Desk,...
  • 2

    Customer Management Software Vendors Scan

    Customer Management Software Vendors Scan is a handy reference for new and next generation software tools in the client management space. If your enterprise is embarking on a Customer Management 2.0 (Support, Service, Help Desk and Case Management) Systems Transformation, choosing the right vendor i...
  • customer

    Customer Management Business Capability Model

    Customer Management Business Capability Model: A Comprehensive, industry-agnostic, multi-purpose Customer Management functional area business capability model. Our Customer Management business capability model spans all key areas of Customer Management and is a hierarchical decomposition of “What...