Consumer Retailer Value Stream Maps: AI-Ready Edition

Consumer Retailer Value Stream Maps: AI-Ready Edition gives CIOs, architects and transformation leads at retailers a process view to plan AI against: 17 value streams broken into 85 stages. 12 streams are the work every store and restaurant runs, and 5 are run only by retailers. For every stage you see the current way of working next to an AI-native version, which agents take part, the target AI mode and the decision a person keeps. These streams also form part of Retail and Restaurants Business Architecture Toolkit: AI Transformation Blueprint.

The Streams, From Trigger to Result

Each stream starts with the event that triggers the work and ends with the result it delivers.

Run by every location

• Site Opportunity to Opened Location, in 5 stages
• Location Open to Location Closed, in 5 stages
• Demand Forecast to Replenished Location, in 5 stages
• Price Change to Live Price, in 5 stages
• Promotion Idea to Measured Promotion, in 5 stages
• Online Order to Delivered Order, in 5 stages
• Return Request to Resolved Return, in 5 stages
• Customer Sign-up to Redeemed Reward, in 5 stages
• Franchise Applicant to Opened Franchise, in 5 stages
• Safety Alert to Product Removed from Sale, in 5 stages
• Loss Signal to Closed Investigation, in 5 stages
• Location Audit to Corrected Finding, in 5 stages

Run by retailers

• Assortment Plan to Bought Assortment, in 5 stages
• Purchase Order to Allocated Stock, in 5 stages
• Planogram to Compliant Shelf, in 5 stages
• Seasonal Stock to Cleared Markdown, in 5 stages
• Marketplace Seller to Live Listing, in 5 stages

Files and Contents

• Value Streams deck (PowerPoint): a flow diagram of each stream, followed by a slide per stage
• Workbook (Excel): streams, stages, steps, stakeholders, entry and exit criteria and the capabilities that enable each stage, in sheets to filter and extend
• Per stage: the pain points today, the AI-native future state, the agents involved, the target AI mode, the human checkpoint and its KPIs
• 45 standard retail and restaurant value streams with their steps, as a reference set of common processes
• Guide (Word): the AI mode, human oversight, risk tier and work pattern scales, each stream written out in full, and the license
• New versions free for 180 days, and corrections free

Your organization's name and your license ID appear in each file.

Who Works With It

Process owners who redesign retail work, architects who tie value streams to capabilities, and CIOs and transformation leads who need a future-state process view before they fund AI projects.

Related Products

The capabilities named at each stage are defined in the Retail and Restaurants Business Capability Model: AI-Ready Edition. The agents are specified in Retail and Restaurants Business Architecture Toolkit: AI Transformation Blueprint, together with the data model, use cases, controls, operating model and roadmap. The Consumer Retailer Business Information Model is also sold separately.

Target AI modes are set for a typical large enterprise; adjust them to your own.