eCommerce Software Business Requirements
An Excel requirements checklist for evaluating eCommerce platforms — PCI DSS scope, peak-load scalability, 100+ non-functional requirements, vendor scoring.
About This Requirements List
An evaluation checklist for eCommerce platform selection — storefront, catalog, checkout, and order management — covering functional and non-functional requirements plus a vendor scoring matrix in Excel.
A generic list says "must support product catalog, cart, and checkout" — every platform on the market clears that bar. What it won't tell you is that how a platform tokenizes payment data determines whether you land in the lightest PCI DSS scope (SAQ A) or a far heavier one (SAQ A-EP or D), a difference that shows up in your compliance budget for years. It won't stress-test whether the architecture survives an order-of-magnitude traffic spike on a flash-sale day without a queuing or waiting-room mechanism, or simply falls over. And it won't flag the oversell risk built into batch-synced inventory — if stock updates across your warehouse, stores, and marketplace channels aren't near-real-time, you will sell items you don't have.
Inside the Template
- Functional Requirements — organized by catalog/PIM, cart & checkout, payments & tax, order management & fulfillment, search & merchandising, and omnichannel/marketplace integration.
- 100+ Non-Functional Requirements — peak-load performance, security/PCI DSS, scalability, integration, and compliance.
- Evaluation Template — an Excel scoring workbook with weighted vendor comparison.
How Teams Put It to Work
- Attach to an RFP sent to shortlisted platforms and score responses on identical criteria.
- Use the PCI-scope and tokenization requirement rows to get a real compliance-cost comparison, not just a feature checkbox, from each vendor.
- Reference the peak-load and inventory-sync rows when scoping a proof-of-concept load test before contract signature.
Who This Is Built For
eCommerce leaders, IT/procurement teams, and business analysts selecting a platform for mid-market to enterprise online retail.
What's Included
Enterprise License
Consultancy License
Prices exclude tax. Any sales tax, VAT or GST due in your country is added at checkout, and you see the total before you pay.
No change-of-mind returns. Digital products download instantly, so there is nothing to send back.
Where your local consumer law gives you a right to cancel, that still applies.
Read the evaluation first
This document pairs with the independent CIOPages buyer guide for the same decision.