BigPanda

Funded

Agentic AI platform automating IT incident management and operations.

About BigPanda

BigPanda offers an agentic AI-driven IT operations platform designed to streamline and automate incident management for enterprise IT teams. By leveraging AI, the platform reduces manual workflows, accelerates incident detection and response, and prevents change-related incidents, enabling IT operations, incident management, and site reliability engineering teams to focus on maintaining service reliability. The solution integrates with leading ITSM tools like Jira and ServiceNow, providing a unified approach to managing complex IT environments.

Targeted primarily at large enterprises across industries such as financial services, insurance, manufacturing, retail, and airlines, BigPanda addresses the challenges of escalating operational costs and incident response times. Its AI-powered capabilities reduce expensive escalations and bridge calls, automate Level 1 operations, and empower higher-level support teams with AI assistance. This results in improved service reliability, lower operational costs, and proactive incident prevention, making it a strategic asset for CIOs aiming to modernize IT operations and enhance digital service continuity.

Key Capabilities

✓AI-driven incident detection and response automation
✓Agentic AI for proactive incident prevention
✓Integration with Jira and ServiceNow
✓Automated Level 1 operations and escalation reduction
✓IT knowledge graph for contextual incident insights

Integrations

JiraServiceNowAll Integrations

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This profile was compiled by CIOPages from public sources with AI assistance, and may be incomplete or out of date. It is informational only and not an endorsement. Represent this vendor? or .