Forethought

About Forethought

Forethought provides AI agents for customer support and service teams. The company describes its offering as enterprise AI agents usable with any CX platform. Forethought is now part of Zendesk.

Products

• Multibrand: Add-on that lets users customize AI agents, workflows, and tone for each brand or persona from one platform.
• Analytics API: Add-on that fetches conversation-level data from customer interactions and connects it to existing tools and dashboards.
• Discover: Add-on that analyzes customer conversations to identify missing content and automation opportunities.

Used for

• Collecting CSAT scores
• Triaging tickets using ready-to-use models
• Detecting knowledge gaps based on ticket and chat data
• Creating AI-recommended articles for missing content
• Managing support across multiple brands from one platform

Who it is for

• The product is intended for support leaders.
• It is intended for customer service teams.

From Forethought's own website, read 2026-10-23. How we build listings.

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