Intercom Fin

About Intercom Fin

Fin is a customer-facing AI agent that works across the customer journey. Fin handles roles including Service, Sales, Ecommerce and Success using pre-trained skills and knowledge. Fin runs on proprietary models called Apex, custom trained on customer experience interactions. Fin connects to a company's systems, pulling in customer data, personalising responses, and taking actions via API, Data Connectors, or MCP. Fin is natively integrated with Intercom and also works with other helpdesks. Fin can be configured by users without engineering resources, covering tone, behavior and knowledge.

Products

• Fin Voice: Provides AI voice support using the Apex Flash 2.0 model.
• Copilot: Provides a personal AI assistant in the inbox for agents.

Used for

• Updating customer accounts
• Processing payments and refunds
• Troubleshooting technical issues
• Resolving complex, multi-step workflows via Procedures
• Handing off conversations to human teams with full context

Who it is for

• Businesses in Software and Technology, Retail and eCommerce, Gaming, Financial Services, and large Enterprise.
• Individuals, startups, and small businesses.
• Growing support teams.
• Large support teams.

From Intercom Fin's own website, read 2026-10-23. How we build listings.

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