Atlassian AI Footnotes
What Atlassian's AI features do with your data, as Atlassian publishes it. Checked October 31, 2026.
Agent access
Atlassian Rovo MCP Server, Atlassian-hosted, generally available since February 4, 2026. The current endpoint is https://mcp.atlassian.com/v2/mcp; v1 connections move to v2 tools on March 1, 2027. source, source 2, source 3, source 4 · checked October 31, 2026
Stage: generally available. Authentication: OAuth 2.1; API token (personal API token or service account API key) when an organization admin enables it
Rovo Chat
Rovo in Jira, Confluence and Jira Service Management Cloud (Standard, Premium, Enterprise)
| On by default? | Turned on automatically in Standard, Premium and Enterprise Cloud subscriptions. source · checked October 31, 2026 |
|---|---|
| How an admin turns it off | Organization admins go to Atlassian Administration > AI and Rovo > Access, select Add app, choose the apps and select Block access. source · checked October 31, 2026 |
| Trains on customer data? | Varies by plan: Atlassian's use of de-identified, aggregated metadata to improve its apps and AI is always on when the organization's highest plan is Free, Standard or Premium; Enterprise organizations can opt out. source · checked October 31, 2026 |
| Retention | Atlassian retains Rovo Chat inputs and outputs for 30 days for safety and security. source · checked October 31, 2026 |
| Where data is processed | Organization admins can pin in-scope Rovo data, including chat session logs, to a region with the data residency controls. source · checked October 31, 2026 |
| Model providers | Open models (Gemma, GPT-oss, Llama and Nemotron series) hosted by Atlassian, plus third-party hosted models from OpenAI (GPT), Anthropic (Claude) and Google (Gemini). The sub-processor list (effective May 15, 2026) names AWS Bedrock, Google Vertex AI and OpenAI as generative AI providers for Rovo, and Databricks for machine learning. A Rovo support page lists Llama, Phi and Mixtral as the Atlassian-hosted models. source, source 2, source 3, source 4, source 5, source 6 · checked October 31, 2026 |
| Price | Included Rovo credit allowance per user per month: 25 (Standard), 70 (Premium) or 150 (Enterprise) for Jira or Confluence; 250, 700 or 1,500 for Teamwork Collection and Service Collection. Quick Answers in Rovo Chat is a basic AI interaction at 10 credits per billable event. source, source 2 · checked October 31, 2026 |
Rovo Agents
Rovo in Jira, Confluence and Jira Service Management Cloud (Standard, Premium, Enterprise)
| On by default? | Rovo, including agents, is added automatically to eligible sites on paid Cloud plans, with no separate purchase. source · checked October 31, 2026 |
|---|---|
| How an admin turns it off | Blocking an app under AI and Rovo > Access disables its current and upcoming AI features, including Rovo Agents and Chat. source · checked October 31, 2026 |
| Trains on customer data? | Varies by plan: Atlassian may fine-tune open-source models on its own infrastructure with contributed metadata, subject to the organization's data contribution settings. source · checked October 31, 2026 |
| Retention | Atlassian retains agent inputs and outputs for 30 days for safety and security. source · checked October 31, 2026 |
| Where data is processed | Third-party AI providers such as OpenAI may process data outside the EU. source · checked October 31, 2026 |
| Model providers | Third-party hosted LLM partners include OpenAI, Anthropic and Google, under zero data retention agreements. source · checked October 31, 2026 |
| Price | Consumption in Rovo credits: basic agents cost 10 credits per billable event and advanced agents a variable amount. Use beyond the included allowance is billed at a list price of $0.01 per credit ($10.00 per 1,000 credits); extra usage is on by default. source, source 2, source 3 · checked October 31, 2026 |
Rovo Search
Atlassian Cloud platform (Standard, Premium, Enterprise)
| On by default? | Rovo Search is always available and always on as part of the Atlassian platform. source · checked October 31, 2026 |
|---|---|
| How an admin turns it off | Rovo Search, a non-AI feature, cannot be disabled. source · checked October 31, 2026 |
| Trains on customer data? | Varies by plan: phrases, keywords and topics common across customers are extracted from search queries and results and Rovo Chat as part of metadata contribution. source · checked October 31, 2026 |
| Retention | Third-party hosted LLM partners operate under zero data retention agreements. source · checked October 31, 2026 |
| Where data is processed | Atlassian app data in the Rovo search index is stored with that app's data, even when data residency is not enabled for Rovo. source · checked October 31, 2026 |
| Model providers | By default Rovo routes between Atlassian-hosted and third-party LLM providers. source · checked October 31, 2026 |
| Price | Rovo Search in Atlassian apps is a no-cost feature and keeps working when credits run out. source · checked October 31, 2026 |
AI features in Jira and Confluence
Jira and Confluence Cloud (Standard, Premium, Enterprise)
| On by default? | AI is activated automatically for all apps on Standard, Premium and Enterprise plans; organization admins can deactivate it. source · checked October 31, 2026 |
|---|---|
| How an admin turns it off | Blocking Rovo for one Jira family app only affects that app; to turn off AI in all Jira apps on a site, block Rovo access for each of them. source · checked October 31, 2026 |
| Trains on customer data? | Varies by plan: data contribution defaults follow the organization's highest plan. Metadata is on for every plan; in-app data (such as Jira work items and Confluence pages) is on by default for Free and Standard and off for Premium and Enterprise. Organization admins can change the in-app data setting. source, source 2 · checked October 31, 2026 |
| Retention | Atlassian states that none of its LLM providers store submitted data or responses. source · checked October 31, 2026 |
| Where data is processed | By default, data is sent outside the site to third-party LLM providers such as OpenAI to generate a response. source · checked October 31, 2026 |
| Model providers | Cloud Enterprise organizations can ask their account team or support to use only Atlassian-hosted LLMs. source · checked October 31, 2026 |
| Price | Advanced features such as Jira Coding Agent and Confluence slides use a variable number of Rovo credits per billable event. source · checked October 31, 2026 |
Connections to outside MCP servers
Rovo, Studio and other Atlassian experiences use tools from external MCP servers that an admin adds in Atlassian Administration (Apps > Sites > Connected apps > Add external MCP server). A custom server must be public over HTTPS, use Streamable HTTP and support OAuth 2.1 with Dynamic Client Registration. Atlassian does not state a release stage. source · checked October 31, 2026
Compliance
- HIPAA: Rovo Chat, Rovo Agents and Rovo Search are supported in HIPAA-enabled environments of Jira, Jira Service Management, Confluence and Jira Product Discovery. The Rovo Chrome extension, Rovo CLI, Rovo MCP, and the Rovo mobile and desktop apps are out of scope and must not be used with PHI. Provisioning is through Atlassian Support. source · checked October 31, 2026
- FedRAMP: Rovo is not available in Atlassian Government Cloud. Jira, Confluence and Jira Service Management hold FedRAMP Certification, Class C (formerly FedRAMP Moderate). source, source 2 · checked October 31, 2026
EU AI Act
Atlassian publishes an EU AI Act page and joined the EU AI Pact in September 2024. source · checked October 31, 2026
Not published by Atlassian as of October 31, 2026
- Rovo credit cost of each premium AI interaction (published only as variable)
- Regions where third-party LLM providers process Rovo requests
- Retention period for prompts and outputs of AI features in Jira and Confluence outside Rovo Chat and agents
- Volume discounts for prepaid Rovo credit packs
- Which sub-processor carries Anthropic's Claude models (the sub-processor list does not name Anthropic)
- Release stage of external MCP servers in Rovo
Changes
No changes recorded since the first check on October 31, 2026.
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