Enterprise Data Model: AI-Ready Edition

Enterprise Data Model: AI-Ready Edition describes the information the enterprise runs on, so CIOs, architects and transformation leads know what an AI agent would read before it is built: 30 subject areas, 398 entities, 2,973 key attributes and 1,805 relationships. Each entity and key attribute carries a sensitivity class, the AI uses it supports and the data-quality requirements an agent depends on. The model also forms part of Enterprise Business Architecture Toolkit: AI Transformation Blueprint.

Files and Contents

• Business Data Model (Word): every subject area and entity, written out in full
• Workbook (Excel): subject areas, entities, attributes and relationships, in sheets to filter and extend
• Per entity: a definition, the usual system of record, its sensitivity class, AI uses and data-quality requirements, and the capabilities and agents that use it, by name and ID
• 2,973 key attributes marked for sensitivity and AI relevance, and 1,805 relationships with their cardinality
• Guide (Word): the scales the model uses, the data foundation and the license
• New versions free for 180 days, and corrections free

Your organization's name and your license ID appear in each file.

Subject Areas and Their Entities

The 398 entities sit in 30 subject areas.

• Party and Contact, with 7 entities. Holds: The people and organizations the enterprise deals with, recorded once with their contact points, relationships, consents and preferences, whatever role they play.
• Organization, Legal Entity and Location, with 10 entities. Holds: The enterprise's own structure: legal entities, organization units, positions and roles, governance bodies, delegated authority, and the sites it occupies and secures.
• Strategy, Performance and Architecture, with 15 entities. Holds: Where the enterprise is going and how it is run: strategies, objectives and targets, roadmaps, performance measures, business architecture, processes and corporate transactions.
• Budget, Portfolio and Program, with 12 entities. Holds: How money and effort are allocated to work: plan versions, budgets, forecasts and spend, investment cases and decisions, the portfolio, projects and the benefits they deliver.
• Corporate Governance, Legal and Ethics, with 13 entities. Holds: Board and governance decisions, enterprise policies and their exceptions, shareholders and investors, legal matters and holds, and conduct, speak-up, investigation and fraud records.
• Risk, Resilience and Insurance, with 17 entities. Holds: Risk appetite, risks and their treatment, indicators and events, third-party risk, critical services and continuity, crises, and the insurance that finances risk.
• Compliance, Control and Audit, with 19 entities. Holds: The requirements the enterprise must meet and how it shows it meets them: obligations, compliance plans and breaches, supervisory authority engagement, controls and tests, issues and actions, and internal audit.
• AI Governance, Models and Agents, with 18 entities. Holds: The record of every AI system, model and agent the enterprise uses or builds, and the evidence that each is assessed, validated, authorized, monitored, explained and overseen by people.
• Contract and Agreement, with 7 entities. Holds: Every binding agreement the enterprise holds with customers, suppliers, partners, landlords and other parties, with its terms, obligations, amendments and reviews.
• Market, Brand and Campaign, with 15 entities. Holds: What marketing knows and produces: markets, competitors and research, audiences, the brand and its content, campaigns, channels, promotions, events, loyalty and advocacy, and attribution.
• Sales Opportunity, Pricing and Quote, with 8 entities. Holds: Pursuing and closing business: leads, opportunities, solution designs and proposals, prices and discounts, quotes and their approval, and bookings handed to fulfillment.
• Sales Coverage, Partner and Performance, with 10 entities. Holds: How sales effort is deployed and rewarded: territories, account assignments, quotas, account plans and renewals, forecasts and sales credit, and the partners who sell with the enterprise.
• Customer, Account and Receivables, with 11 entities. Holds: The customer and what it holds, the accounts it is served and billed under, its interactions, and what it is invoiced, pays, owes and disputes.
• Service Request, Case and Field Service, with 12 entities. Holds: Serving customers and internal users: queues and request types, cases, internal service requests, the service catalog and service levels, knowledge, automated conversations, and work at customer sites.
• Customer Experience, Complaint and Feedback, with 11 entities. Holds: How customers experience the enterprise: journeys and touchpoints, service design, onboarding and success, customer health, complaints and remedies, surveys and feedback, service quality and cost to serve.
• Product and Offering, with 10 entities. Holds: What the enterprise sells and makes: products, offers and value propositions, items and bills of materials, specifications, launch and withdrawal, conformity, in-service issues, recalls and product cost.
• Research, Design and Intellectual Property, with 17 entities. Holds: Creating new offerings: ideas and concepts, technologies scouted, research studies, experiments and data, requirements and designs, prototypes and tests, and the intellectual property that results.
• Planning, Sourcing and Procurement, with 17 entities. Holds: Planning demand and supply and buying what the enterprise needs: forecasts and operations plans, capacity, spend categories and sourcing events, suppliers, purchase orders, receipts, invoices, payments and employee expenses.
• Production and Quality, with 14 entities. Holds: Doing and checking the work that produces what the enterprise sells: routings and standard work, production orders and records, lots, losses and deviations, and the quality system from plans and inspections to nonconformance and release.
• Physical Asset and Maintenance, with 10 entities. Holds: The physical equipment, devices and systems operations depend on: the asset register, financial records, assignment and disposal, maintenance plans and work, condition, failures, calibration and plant control systems.
• Order, Inventory and Logistics, with 9 entities. Holds: Getting goods and orders to customers: sales orders and delivery promises, storage locations and inventory, warehouse tasks, shipments and freight, trade compliance and returns.
• Health, Safety and Environment, with 12 entities. Holds: Keeping people safe and reducing environmental impact at the enterprise's sites: hazards and risk assessments, permits, observations and incidents, exposure, environmental aspects and impacts, emissions, waste and resource use.
• Accounting, Reporting, Treasury and Tax, with 19 entities. Holds: The financial record of the enterprise: ledger structure, journals and balances, revenue, costing and intercompany, financial statements, bank accounts, cash and financial instruments, and taxes.
• Worker, Employment and Talent, with 18 entities. Holds: The people who work for the enterprise: worker records and employment events, workforce plans, recruitment and onboarding, performance and succession, skills, learning and certifications.
• Pay, Time, Rewards and Employee Relations, with 13 entities. Holds: What people are paid and how their time is recorded: compensation and benefits, payroll, schedules, time and absence, and the employee and labor relations records that go with employment.
• Technology Application, Infrastructure and Service, with 15 entities. Holds: The technology the enterprise runs and how it is delivered and operated: applications and interfaces, code and releases, configuration items and environments, monitoring and operations, incidents, problems, changes and licenses.
• Identity, Access and Security Operations, with 16 entities. Holds: Who and what can reach the enterprise's systems and data, and how attacks are found and handled: identities, accounts and credentials, access roles and grants, security events and alerts, threats, vulnerabilities, tests and incidents.
• Data Governance and Privacy, with 12 entities. Holds: How data is owned, classified, accessed, shared, retained and protected, and how personal data is used: domains and stewards, classification, access decisions, processing records, privacy assessments, requests and incidents, de-identification and responsible use.
• Data Management and Analytics, with 16 entities. Holds: Describing, moving, mastering and using data: data assets and metadata, lineage, models, sources and pipelines, data products, quality rules and issues, master and reference data, reports, analyses and experiments.
• Sustainability, Stakeholders and Reputation, with 15 entities. Holds: The enterprise's sustainability record and its relationships with the public: material topics, emissions accounting, reduction, carbon credits, product footprints and disclosures, stakeholders and communities, communications, media and reputation.

Who Works With It

Data architects, data owners and stewards, and the AI and analytics engineers who decide what an agent may read, how sensitive it is and how good it must be first; and enterprise architects who connect capabilities to data.

Related Products

The capabilities listed under each entity are defined in the Enterprise Business Capabilities Model: AI-Ready Edition. The agents are specified in Enterprise Business Architecture Toolkit: AI Transformation Blueprint, which includes this model and adds the value streams, use cases, controls, operating model and roadmap. The Enterprise Value Stream Maps are also sold separately.