Articles, opinions, trusted advice on business and IT transformation.

CRM Digital Revolution: How Digital is transforming CRM

CRM Digital Revolution and Transformation is an exciting development for most enterprises but could prove to be a scary experience for some companies which are left behind. CRM digital transformation is more than just buying your favorite cloud-based CRM software, even though a good system is an integral of the

Top 20 CRM Transformation Benefits

Before we get excited about the top 20 CRM Transformation Benefits, let us stipulate that not every company will derive all or most of the benefits outlined below. The volume and the value of the CRM transformation benefits vary by size of the company, the competitive factors, customer expectations, sales

Top Ten CRM Software Benefits

What are the top ten CRM Software benefits? Customer relationship management is the cornerstone function in most enterprises and the CRM Software benefits are varied and multi-dimensional. While the CRM Software solutions are a key pillar of transformation, it is but one pillar. So, to harness the true benefits of

CRM Transformation Roadmap

What is a CRM Transformation Roadmap? A CRM Transformation Roadmap, an integral part of an overall CRM transformation framework, is a step-by-step navigation to get your enterprise from the point of departure to the point of arrival, by taking a set of actions, implementing some activities and achieving some outcomes,

CRM Software Adoption Checklist

The CRM Software Adoption checklist is a simple yet important set of principles, practices, and perspectives an enterprise should consider during a CRM transformation project. There are many reasons CRM transformation programs fail and one of the key reasons is the lack of adoption among the key users. The CRM software

CRM Software Pitfalls to Avoid

CRM software pitfalls to avoid is a checklist of items to be cognizant of and address while licensing CRM software. Enterprises are embarking on CRM (Customer Relationship Management) transformation programs to take advantage of the new generation technologies, including but not limited to, cloud-based SAAS solutions, data mining and analytics,

CRM Transformation Framework CRM Transformation Framework is an integrated and practical approach to planning and executing a fundamental shift in how CRM works today and evolving it to the desired target state. Before we dissect the components of the CRM Transformation Framework, please also note that offers a CRM Transformation Toolkit and

CRM Transformation Drivers

CRM Transformation Drivers: When it comes to CRM transformation, there are external and internal drivers that not only necessitate that transformation but that encourage and shape it. These can include digital offerings and insight, cloud-driven interactions, customer expectations, and more. To better understand these drivers and their value, it is

CRM in the Cloud

CRM in the cloud is no longer a fad, it is the way things shall be. CRM was one of the first waves of SAAS/Cloud offerings to change the software landscape. Having CRM is a must for companies, in order to track their customers and learn what types of services

Licensing Options:

We keep the licensing options – clean and straightforward.

Individual License: Where we offer an individual license, you can use the deliverable for personal use. You pay only once for using the deliverable forever. You are entitled any new updates within 12 months.

Enterprise License: If you are representing a company, irrespective of size, and intend to use the deliverables as a part of your enterprise transformation, the enterprise license is applicable in your situation. You pay only once for using the deliverable forever. You are entitled any new updates within 12 months.

Consultancy License: A consulting or professional services or IT services company that intends to use the deliverables for their client work need to pay the consultancy license fee. You pay only once for using the deliverable forever. You are entitled any new updates within 12 months.

Product FAQs:

Can I see a Sample Deliverable?

We are sorry, but we cannot send or show sample deliverables. There are two reasons: A) The deliverables are our intellectual property, and we cannot share the same. B) While you may be a genuine buyer, our experience in the past has not been great with too many browsers and not many buyers. We believe the depth of the information in the product description and the snippets we provide are sufficient to understand the scope and quality of our products.

When can I access my deliverables?

We process each transaction manually and hence, processing a deliverable may take anywhere from a few minutes to up to a day. The reason is to ensure appropriate licensing and also validating the deliverables.

Where can I access my deliverables?

Your best bet is to log in to the portal and download the products from the included links. The links do not expire.

Are there any restrictions on Downloads?

Yes. You can only download the products three times. We believe that is sufficient for any genuine usage situation. Of course, once you download, you can save electronic copies to your computer or a cloud drive.

Can I share or sell the deliverables with anyone?

You can share the deliverables within a company for proper use. You cannot share the deliverables outside your company. Selling or giving away free is prohibited, as well.

Can we talk to you on the phone?

Not generally. Compared to our professional services fee, the price of our products is a fraction of what we charge for custom work. Hence, our business model does not support pre-sales support.

Do you offer orientation or support to understand and use your deliverables?

Yes, for a separate fee. You can hire our consultants for remote help and in some cases for onsite assistance. Please Contact Us.