Directory Observability & MonitoringAPM & Distributed TracingLightstep (ServiceNow)

Lightstep (ServiceNow)

About Lightstep (ServiceNow)

Lightstep consolidates monitoring data from multiple tools into a single platform. It shows applications, infrastructure, and database metrics in one service-oriented view. It integrates observability data, including traces and logs, into incident investigation. It is available as part of IT Operations Management.

Products

Service Observability: Unifies monitoring, cloud, and third-party data into a service-oriented view for incident investigation.
ServiceNow Otto for IT Operations Management: Triages alerts using generative AI.
Event Management: Reduces event floods from monitoring tools and provides insight into business service health.
Predictive AIOps: Predicts and prevents service outages before they impact end users.
Service Reliability Management: Supports IT teams in maintaining and improving the reliability of their services.

Used for

Prioritizing business-critical services by seeing how application performance affects business outcomes
Speeding root-cause analysis by consolidating monitoring data from multiple tools
Understanding how infrastructure changes affect applications
Sharing performance data across operations, security, and development teams
Surfacing early warnings and explaining issues before users notice

Who it is for

IT teams
Operations, security, and development teams

From Lightstep (ServiceNow)'s own website, read 2026-10-23. How we build listings.

How to evaluate APM & Distributed Tracing

This is how the CIOPages Research Team evaluates this category. It is not an assessment of Lightstep (ServiceNow). It comes from our Observability & APM Platforms buyer guide.

22%

Telemetry Coverage & Correlation

Unified metrics, traces, logs, real-user monitoring, synthetics, and continuous profiling; automatic correlation across signals; service maps and topology; Kubernetes, container, serverless, and cloud-provider auto-discovery; breadth and quality of the integration catalog

22%

Cost Control, Cardinality & Data Governance

Pricing-unit transparency and overage terms; high-cardinality handling without runaway cost; ingest-time filtering, sampling, aggregation, and tiered retention; a native or compatible telemetry pipeline; per-team budgets, quotas, and chargeback visibility so spend is governable, not just observable

20%

Distributed Tracing & APM Depth

End-to-end trace correlation across services and async boundaries, tail-based and adaptive sampling, code-level and method-level profiling, error tracking and exception grouping, database and dependency visibility, and frictionless OpenTelemetry trace ingestion alongside any native agent

16%

AIOps, Anomaly Detection & Root Cause

Quality of automated anomaly detection and alert noise reduction, causal versus correlative root-cause analysis, forecasting and capacity signals, and emerging agentic remediation — judged on accuracy during a real incident, not on the marketing name of the AI engine

12%

OpenTelemetry & Openness

Depth of native OTel support (traces, metrics, logs) versus a proprietary agent; whether collection is genuinely vendor-neutral or quietly locks you in; query-language portability; export and data-egress freedom; and how much re-instrumentation a future migration would actually require

Scale, Reliability & Operability

Proven performance at your peak event and series volumes, multi-region availability and platform SLA, data-retention options, RBAC and SSO, and — if self-hosted — the operational burden of running and upgrading the backend at high cardinality

Other APM & Distributed Tracing Vendors

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Airbrake

Alibaba Cloud Application Real-Time Service

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Quick Facts

lightstep.com Pricing page

CategoryObservability & Monitoring

SubcategoryAPM & Distributed Tracing

PricingContact sales / custom quote

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