Product Description

The Consumer Retailer Value Streams comprise all the major value streams typical in a consumer retailing company. The Consumer Retailer Value Streams are an essential and integral part of business architecture, and instead of starting from scratch, our pre-built deliverable jumpstarts the process, accelerating time to value. However, as each company has unique processes – with dozens of variations – our deliverable is a springboard, not a fully baked, customized consulting deliverable.

(As the Consumer Retailer Value Streams is a digital deliverable, we do not accept returns or issue refunds. Please read the product description carefully before purchasing.)

Consumer Retailer Value Streams Deliverable:

• A set of 25 value streams detailed the primary and supporting activities of the value chain. The value streams are decomposed into one step of high-level detail.
• Bonus: A Guide to Value Streams.

Enterprise and Business Architects can use the Consumer Retailer value streams as a straw model and customize them to the needs of their enterprise.

(Note: While we reference business capabilities, journey maps, and process maps, please realize that this product pertains to only the value streams. We offer other products which span business capabilities. Furthermore, the value streams are in simple PowerPoint format and are editable.)

Consumer Retailer Value Streams:

In the domain of business architecture, Value Streams are sequences of activities that deliver a product or service to a customer, thereby creating value. They offer a comprehensive view of work processes from the initial customer interaction to the final product or service delivery. Through this bird’s-eye view, Value Streams shed light on how an organization executes its strategic goals and satisfies customer needs.

The concept of Yin and Yang perfectly encapsulates the relationship between Business Capabilities and Value Streams in business architecture. Business Capabilities represent what an organization is equipped to do, encompassing essential skills, technologies, and resources required to implement its strategy. In contrast, Value Streams outline how these capabilities are organized and activated to produce customer value. Thus, while Business Capabilities represent potential, Value Streams turn this potential into action. Together, they provide a complete understanding of an organization, enabling strategic decision-making and alignment with strategic objectives.

In a Consumer Retailer scenario, Value Streams hold significant importance. These businesses usually involve complex, interconnected processes encompassing various departments and stakeholders. Value Streams offer a clear, comprehensive view of these processes, enabling the identification of inefficiencies, bottlenecks, or gaps. Ensuring every activity contributes to value delivered to the end customer minimizes waste and maximizes productivity.

Consumer retail companies can leverage Value Streams in numerous areas. In inventory management, Value Stream Mapping can identify non-value-adding activities, like excessive stock movement or overstocking, improving efficiency. Value Streams can help streamline customer service processes, from handling complaints or queries to enhancing the overall customer experience. In logistics and supply chain management, Value Stream Mapping can aid in reducing lead times, optimizing logistics efficiency, and minimizing inventory costs.

Finally, Value Streams form a solid foundation for documenting detailed process maps and customer journey maps. Process maps clearly show individual operations, ensuring all activities align with the more significant Value Stream. This helps eliminate process inefficiencies and miscommunications between departments. Similarly, customer journey maps, which trace a customer’s interactions with the organization, can be mapped onto Value Streams. This alignment ensures every customer touchpoint adds value, enhancing the overall customer experience. Thus, Value Streams serve as a vital tool for any organization seeking to deliver value efficiently and effectively.

The Value Streams are a result of several consulting engagements at reputed enterprises. While they are practical and based on real-life scenarios, each organization is different with divergent processes, and hence you will need to customize them to your company’s unique needs.

How to Use Value Streams Deliverables:

• We strive to provide a generic and representative straw model Value Streams typical to an industry. However, as each firm differs, the specific steps in a value stream may vary – sometimes marginally and sometimes substantially. Business architects and process experts must use the deliverable as a springboard and customize it to each company’s unique needs.
• After tailoring the value streams to reflect the internal reality of your business flows, business architects can leverage the value streams to cross-map with business capabilities, detailed process maps, customer journey maps, and other artifacts to glean insight and understand the footprint and relationships between these entities.
• The value streams can be a basis for detailing the processes with additional information (actors, actions, data, systems, etc.) and crafting customer journey maps.

Fine Print:

• We sell digital products, so there are no returns, refunds, or replacements. Therefore, please read the product description carefully before making a purchasing decision.
• A generic set of Value Streams may or may not fit your needs, or the content relevance will vary substantially.
• Sold on an as-is basis and without any implied or explicit warranties.
• Consultants and firms wanting to use it for their clients have a different pricing model.
• The sale is for digital products only and does not include customization or implementation help.
• Please review our standard terms of service.