By: Ciopages Staff Writer
Updated on: Nov 02, 2021
CRM Digital Revolution and Transformation is an exciting development for most enterprises but could prove to be a scary experience for some companies which are left behind. CRM digital transformation is more than just buying your favorite cloud-based CRM software, even though a good system is an integral of the change. It is about how you rethink and remake your company with a customer-first philosophy.
According to Brian Solis of Altimeter group, “Digital transformation represents the quest to understand how disruptive technology affects the digital customer experience.” And the CRM digital revolution and transformation is the epicenter of this revolution.
Staying still is not an option as this is not some consulting cliché. The customer is sparking this revolution, based on his/her experiences elsewhere from the new generation disruptors, and demanding a similar level of experience from traditional and established players in the industry.
As we look around the footprints of the digital transformation of the CRM function are everywhere.
Companies are designing products based on deep customer analytics.
Insight driven interactions are improving efficacy and productivity of sales teams.
Multi-channel advertising campaigns are customizing the experiences to an audience of one. You.
Mobility has made sales and service teams more effective, with the world at their fingertips on a phone in their pocket.
Of course, the amount of digitalization and the magnitude of disruption varies by geography, industry, the customer demographics, and the threat of emerging players. However, it is imperative that companies not wait and fall by the wayside as disruptors emerge out of the blue to take their lunch. Remember Blockbuster which busted with the advent of Netflix. And Netflix reinvented itself to not only survive but thrive in the new streaming world. And many other examples galore.
The CRM digital revolution is predicated on the following trends:
According to Global Center for Digital Business Transformation, 61% of the executives believe that their current CRM systems do not support the future needs of customer engagement.
The CRM digital transformation is more than just a contact list software. It is a broader term – representing the true customer relationship and experience management across the omnichannel.
The principles and best practices for CRM digital transformation are:
It is a strategic imperative that you consider the broader definition of CRM and define a CRM strategy that looks at customer relationships as a mobile-first, customer centric and experience driven paradigm.
If your company is looking for help in understanding the impact of digitalization of the customer relationship and customer engagement and create a digital CRM roadmap, please contact CIOPages advisory services.
Individual License: Where we offer an individual license, you can use the deliverable for personal use. You pay only once for using the deliverable forever. You are entitled any new updates within 12 months.
Enterprise License: If you are representing a company, irrespective of size, and intend to use the deliverables as a part of your enterprise transformation, the enterprise license is applicable in your situation. You pay only once for using the deliverable forever. You are entitled any new updates within 12 months.
Consultancy License: A consulting or professional services or IT services company that intends to use the deliverables for their client work need to pay the consultancy license fee. You pay only once for using the deliverable forever. You are entitled any new updates within 12 months.
We are sorry, but we cannot send or show sample deliverables. There are two reasons: A) The deliverables are our intellectual property, and we cannot share the same. B) While you may be a genuine buyer, our experience in the past has not been great with too many browsers and not many buyers. We believe the depth of the information in the product description and the snippets we provide are sufficient to understand the scope and quality of our products.
We process each transaction manually and hence, processing a deliverable may take anywhere from a few minutes to up to a day. The reason is to ensure appropriate licensing and also validating the deliverables.
Your best bet is to log in to the portal and download the products from the included links. The links do not expire.
Yes. You can only download the products three times. We believe that is sufficient for any genuine usage situation. Of course, once you download, you can save electronic copies to your computer or a cloud drive.
You can share the deliverables within a company for proper use. You cannot share the deliverables outside your company. Selling or giving away free is prohibited, as well.
Not generally. Compared to our professional services fee, the price of our products is a fraction of what we charge for custom work. Hence, our business model does not support pre-sales support.
Yes, for a separate fee. You can hire our consultants for remote help and in some cases for onsite assistance. Please Contact Us.