Zoom AI Footnotes
What Zoom's AI features do with your data, as Zoom publishes it. Checked October 31, 2026. Zoom in the Directory.
Agent access
Zoom-hosted MCP servers for product areas such as Meetings, Chat and Whiteboard, over streamable HTTP or server-sent events. source, source 2 · checked October 31, 2026
Meeting summary
Zoom Workplace (Zoom AI, formerly AI Companion)
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | Zoom web portal: Admin Center > Settings > Zoom AI, then the Meeting summary toggle; lock it to stop users changing it. Groups: Admin Center > Users > Groups. source · checked October 31, 2026 |
| Trains on customer data? | No: Zoom states it does not use customer communications content to train its own or third-party AI models, and third-party model providers may not use it to train. source · checked October 31, 2026 |
| Retention | No fixed period published. Admins can disable and lock the Meeting transcript setting so summaries are made from temporary data and no transcript is kept. source · checked October 31, 2026 |
| Where data is processed | Accounts hosted in the EU or AU use Zoom-hosted models plus Amazon Bedrock instances (ZM+), or can choose Zoom-hosted models only (ZMO); accounts hosted in other regions can use available features through ZMO. source, source 2 · checked October 31, 2026 |
| Model providers | Zoom-hosted models plus third-party models (federated approach): OpenAI and Anthropic; the AI whitepaper and sub-processor list also name Google Gemini models (Google Cloud Platform). source, source 2, source 3 · checked October 31, 2026 |
| Price | Included: unlimited meeting summaries on Workplace Pro and higher; the free Basic plan is limited to 3 hosted meetings per month. source · checked October 31, 2026 |
Smart recording
Zoom Workplace (cloud recording)
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | Zoom web portal: Admin Center > Settings > Zoom AI, then the Smart recording toggle. source · checked October 31, 2026 |
| Trains on customer data? | No: Zoom states it does not use customer communications content to train its own or third-party AI models, and third-party model providers may not use it to train. source · checked October 31, 2026 |
| Retention | Not published as of October 31, 2026 |
| Where data is processed | Accounts hosted in the EU or AU use Zoom-hosted models plus Amazon Bedrock instances (ZM+), or can choose Zoom-hosted models only (ZMO); accounts hosted in other regions can use available features through ZMO. source, source 2 · checked October 31, 2026 |
| Model providers | Zoom-hosted models plus third-party models (federated approach): OpenAI and Anthropic; the AI whitepaper and sub-processor list also name Google Gemini models (Google Cloud Platform). source, source 2, source 3 · checked October 31, 2026 |
| Price | Requires a licensed user on Workplace Pro, Pro Plus, Business, Business Plus, Enterprise, Enterprise Plus, Enterprise Bundle or Workplace for Education. source · checked October 31, 2026 |
Chat Compose with AI
Zoom Workplace (Team Chat)
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | Zoom web portal: Admin Center > Settings > Zoom AI, then the Chat compose toggle (account and group level). source · checked October 31, 2026 |
| Trains on customer data? | No: Zoom states it does not use customer communications content to train its own or third-party AI models, and third-party model providers may not use it to train. source · checked October 31, 2026 |
| Retention | Not published as of October 31, 2026 |
| Where data is processed | Accounts hosted in the EU or AU use Zoom-hosted models plus Amazon Bedrock instances (ZM+), or can choose Zoom-hosted models only (ZMO); accounts hosted in other regions can use available features through ZMO. source, source 2 · checked October 31, 2026 |
| Model providers | Zoom-hosted models plus third-party models (federated approach): OpenAI and Anthropic; the AI whitepaper and sub-processor list also name Google Gemini models (Google Cloud Platform). source, source 2, source 3 · checked October 31, 2026 |
| Price | Requires a licensed user on Workplace Pro, Pro Plus, Business, Business Plus, Enterprise, Enterprise Plus or Enterprise Bundle. Limited to 10,000 queries per user per day. source · checked October 31, 2026 |
ZoomMate (agentic assistant, custom agents, workflows, Chat AI agents)
ZoomMate add-on or standalone subscription
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | Zoom web portal: Admin Center > Settings > Zoom AI, then the ZoomMate and Chat AI agents toggles. source · checked October 31, 2026 |
| Trains on customer data? | No: Zoom states it does not use customer communications content to train its own or third-party AI models, and third-party model providers may not use it to train. source · checked October 31, 2026 |
| Retention | Third-party model providers operate under zero data retention, with trust and safety exceptions. Browser-session data, including screenshots, is saved to the user's ZoomMate conversation history; no period is published. source · checked October 31, 2026 |
| Where data is processed | Not published as of October 31, 2026 |
| Model providers | Zoom-hosted models plus third-party models (federated approach): OpenAI and Anthropic; the AI whitepaper and sub-processor list also name Google Gemini models (Google Cloud Platform) and Perplexity for web search results. source, source 2, source 3, source 4, source 5 · checked October 31, 2026 |
| Price | Add-on: $16.67 per user per month billed annually, with 2,200 AI credits per user per month; metered features consume AI credits. A limited free tier comes with Workplace Basic. source · checked October 31, 2026 |
Custom AI Companion
Custom AI Companion add-on (Zoom Workplace Pro or higher)
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | Zoom web portal: Admin Center > Settings > Zoom AI > Custom AI Companion section, then each feature's toggle. source · checked October 31, 2026 |
| Trains on customer data? | No: Zoom states it does not use customer communications content to train its own or third-party AI models, and third-party model providers may not use it to train. source · checked October 31, 2026 |
| Retention | Not published as of October 31, 2026 |
| Where data is processed | Not published as of October 31, 2026 |
| Model providers | Zoom-hosted models plus third-party models (federated approach): OpenAI and Anthropic; the AI whitepaper and sub-processor list also name Google Gemini models (Google Cloud Platform). source, source 2, source 3 · checked October 31, 2026 |
| Price | Paid add-on for Zoom Workplace Pro or higher; no list price published (contact sales). source · checked October 31, 2026 |
Connections to outside MCP servers
Zoom AI Companion and AI Studio custom agents can call external MCP servers. An admin or developer connects each server through a general app in the Zoom App Marketplace. No release stage is published. source, source 2 · checked October 31, 2026
Compliance
- HIPAA: AI features, including ZoomMate, are available to customers with a BAA; some AI features may not be available to healthcare and higher education customers with a BAA. Zoom signs BAAs on Pro, Business, Business Plus, Enterprise and other paid plans. source, source 2, source 3 · checked October 31, 2026
- FedRAMP: AI Companion for ZfG is listed among the Zoom for Government products in Zoom’s FedRAMP environment, authorized at the Moderate level. This covers Zoom for Government, not commercial Zoom Workplace. source, source 2 · checked October 31, 2026
Not published by Zoom as of October 31, 2026
- Default state of Zoom AI features per account type
- Retention period for meeting summaries, smart recording outputs and ZoomMate conversation history
- List price of the Custom AI Companion add-on
- Release stage of the Zoom MCP servers and of Zoom as an MCP client
- EU AI Act statement (Zoom is not on the European Commission GPAI Code of Practice or AI Pact signatory lists on the check date)
Changes
No changes recorded since the first check on October 31, 2026.
How this page is made, and how to send a correction: method.