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Hospital Business Capability Model

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The Hospital Business Capability Model is a customizable, comprehensive, and in-depth set of business capabilities that capture the essence of what a Medical Provider does. The Hospital Business Capability Model comprises about 560 capabilities across three levels.

The Hospital Business Capability Model is a set of multilevel and granular business capabilities which can serve as a blueprint and a structural underpinning for understanding the business of clinics, hospitals, and medical services.

(Note: As the energy industry business capabilities map is a digital deliverable, we do not accept returns or issue refunds. So, please read the product description and the terms carefully before purchasing.)

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The Hospital business capabilities model is a must-have tool for business architects, enterprise architects, business and technology leaders, and project teams to fathom the nuances of the core, context, and commodity capabilities of the Hospitals industry.

The Provider Space is Transforming – Fast:

The healthcare industry is transforming rapidly, and hospitals must evolve to keep up with the changing landscape. In addition, several strategic imperatives make it imperative for hospitals to transform themselves.

Hospitals need to become more patient-centric. In today’s world, patients are empowered and expect a seamless experience when they seek medical care. Hospitals need to leverage technology to improve patient access, engagement, and communication and ensure patients have a positive experience throughout their journey. They also need to adopt a more personalized approach to care, focusing on individualized treatment plans and delivering care tailored to each patient’s needs.

Hospitals must embrace value-based care. With healthcare costs rising, hospitals need to focus on delivering high-quality care at a lower price. They must adopt a more outcomes-driven approach to care and leverage data analytics to identify areas where they can reduce costs while maintaining quality. In addition, hospitals must collaborate more closely with other providers, payers, and patients to deliver efficient, effective, and affordable care.

Furthermore, hospitals must focus on innovation. The healthcare industry is evolving rapidly, and hospitals must keep up with the latest technologies and trends to remain competitive. They need to embrace digital transformation, leveraging new technologies such as artificial intelligence, machine learning, and the Internet of Things to drive innovation in care delivery. This will require hospitals to adopt a more agile approach to innovation, experimenting with new methods and technologies and rapidly scaling successful innovations to deliver better patient outcomes.

The decomposition of what a Hospital does in a foundational artifact comprising elemental building blocks – the business capabilities – will help the provider teams to use it as a structural blueprint for transformation.

Providers must create a holistic transformation program to achieve these objectives. Business capabilities can provide the fundamental building blocks for crafting this transformation roadmap. They allow Providers to focus on capability evolution, not project execution.

Hospital Business Capability Model Deliverables:

The Hospital’s industry business capabilities model comprises ~560 capabilities across three levels and includes the following editable artifacts:

  • An Excel spreadsheet with the grouping of capabilities.
  • A PowerPoint format with the top three levels presented in a nested visualization.
  • A Word document with capabilities in a multilevel list format.
  • High Tech Capability Definitions (at Level 3)
  • Capability KPIs (Key Performance Indicators) (at Level 2)

How to Use the Capability Map for the Hospitals Sector?

A business capabilities map is a fundamental and foundational deliverable in the business architecture continuum. The Capstera Hospitals capabilities model encapsulates end-to-end aspects of the business with a detailed, multilevel capabilities list.

There are several benefits from business capabilities, including, among others:

  • Foster alignment between business and IT using capabilities as an everyday language.
  • Capabilities are a structurally sound and internally coherent abstraction of business functions.
  • A capability-based roadmap eliminates redundancy and replication and focuses on capability evolution.
  • Juxtaposing capabilities and systems/applications provide a footprint analysis and can lead to better application portfolio rationalization decisions.

The Hospital business capabilities map decomposes components up to three levels. Created by business architects and provider industry domain experts, the Provider capabilities list is detailed, in-depth, and conforms to the construct of MECE (mutually exclusive and collectively exhaustive).

Who should use the Hospital Business Capability Model?

The Hospital business capabilities matrix is a generic model; hence, it is a starting point, not the final product. (Please note that a generic map covering multiple areas will not be specific to your specific company or business model; that is where our professional services can help customize and detail the capability model. Or you can modify and tailor it to your needs internally.

Why Purchase a Business Capabilities Map?

Defining business capabilities from a blank slate takes time and effort and delays time to value. Instead, a pre-built and customizable business capability map helps provide 60-80% of capabilities allowing internal teams to focus on what is missing or unique to their companies.

And the cost is less than an inexpensive team dinner or the loaded cost of 4-5 team members brainstorming for an hour.

And far less than the deliverables consulting firms produce at over $100,000 or more, and compared to that number, the cost of our capabilities models is a fraction (a rounding error.)

Even if you already have a capability map, you could use our version to compare, validate, and potentially include missing capabilities.

A Note About the Artifacts:

  • Business Capabilities Matrix: A functional area occupies one box in many business capability maps. Some may wonder why we decomposed the capabilities into 100X or more capabilities. We humbly submit that one box or entry in a one-page diagram is Wall Art, not an implementation tool. Decomposing capabilities into a nested list of granular items will help understand a capability’s depth, breadth, scope, and importance. It is also possible that some capabilities in our matrix may not be relevant to you. Similarly, we may have captured and documented some relevant and essential capabilities of your firm.
  • Capability Definitions: The definitions do NOT cover every capability as, at a certain level of granularity, the capabilities are self-evident, and their meaning is self-explanatory. We try to provide definitions at a granular level we think is appropriate. Please feel free to add, expand, or modify the definitions.
  • Capability KPIs (Key Performance Indicators): We added a few KPIs for capabilities (mostly at Level 2) to get you started. You may not measure these KPIs in your company and have an entirely different set of metrics. Again, use them as a springboard, and not debate the applicability to your firm.

Fine Print:

  • The CIOPages.com Hospital business capabilities model is a digital product. Hence, we do not accept returns or issue refunds.
  • A generic capabilities model may or may not fit your needs, or the percentage of which capabilities are relevant will vary widely.
  • Sold on an as-is basis and without any implied or explicit warranties
  • Consultants and firms wanting to use it for their clients have a different pricing model.
  • The sale is for the model only and does not include customization or implementation help.
  • Please review our standard terms of service.

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What are Business Capabilities?

Business Capabilities describe “What” a business does. Business capabilities are the foundational building blocks in business architecture as they are the solid components and stable entities to model a company.

What is the value of a Business Capabilities Model?

  • A well-structured business capability model aligns business and technology.
  • A company-wide capabilities matrix provides a common language that bridges the traditional gap between business and IT teams.
  • A granular capability model (not too high level) allows for mapping to technology components to understand the functional sufficiency and footprint of applications to meet business needs.
  • A company-wide capabilities assessment concerning strategic importance, underlying process maturity, adequacy of resourcing, and level of technology enablement paints a vivid picture of the state of the enterprise.
  • Requirements backlog anchored to a capability helps companies focus on capability evolution, not siloed project execution.
  • Using capabilities as Lego blocks, business owners and product managers can communicate their needs better to allow for optimal technology enablement.
  • A detailed capabilities list with logical clusters of related functionality helps evaluate vendors.
  • A capability view helps you identify conflicts, overlaps, and redundancies and zero in on the weak areas to develop a roadmap to evolve the capabilities.

Will a generic business capabilities map fit our unique needs?

CIOPages.com business capability maps aim to meet or beat a threshold of 75-80% relevance. However, there is always that 20-25% that may need to be modified and customized to capture the unique essence of your enterprise. Also, having a pre-built capability reference model helps in a) not missing out on the core and distinct business capabilities and b) spending 80% of your time on the 20% of the capabilities that make you who you are!

But I’ve seen this entire Capability Map depicted as a few boxes. Why so many Capabilities?

The problem with some of the mickey-mouse capability maps is that they are too high level and are nothing more than a few boxes and arrows that can become Wall Art.
For a capability to link strategy to execution and to bring about functional enablement at a feature/function level, a well-structured and deeply-decomposed business capability map is essential.

Can you help us customize the business capabilities model to our enterprise needs?

We are glad you asked! Yes, of course. Our domain and functional experts can contribute by using these sample business capabilities models and customizing them to your needs.
The work will be fast, efficient, and effective with a full-fledged capability reference model as an accelerator.

Contact us for Advisory/Consulting Services.

Why should I pay?

The domain knowledge and intellect that went into constructing the capability models are very high. The cost is less than 2 hours for a low-priced consultant. Or perhaps the price of pizza lunch for the team to brainstorm and whiteboard the enterprise business capabilities model.

Consider the ROI: B) The hours of work it will have saved your team if they tried to build something from scratch. B) The time saved due to the straw model covering 75-80% of your needs. And c) the value of focusing on what makes you unique rather than working on the entire list of corporate capabilities.

Hospital Business Capability Model

$999$2,999

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