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Supply Chain Capabilities Model

U.S. $699U.S. $1,999

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Supply Chain Capabilities Model: CIOPages.com offers a comprehensive, customizable, industry-agnostic, and multi-purpose supply chain capabilities model. Our supply chain capabilities framework spans all critical areas of the supply chain and is a hierarchical decomposition of “What” supply chain function does. The supply chain capabilities matrix is a business architecture construct that helps transform supply chains to the digital age. The supply chain capabilities model includes 230 capabilities.

In the digital age, supply chains are vital to maintaining competitive advantage, ensuring swift, seamless delivery of products and services. The surge in e-commerce, globalization, and consumer expectations for speed and customization necessitate agile, resilient supply chains. Digitally transforming supply chains enhances transparency, improves efficiency, facilitates real-time decision-making, and allows companies to proactively mitigate risks. By leveraging technologies like AI, IoT, and blockchain, companies can forecast demand accurately, track products in real-time, improve supplier relationships, and deliver superior customer service. Hence, the digital transformation of supply chains is not merely an option but a strategic imperative for survival and growth in the contemporary business landscape.

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Supply Chain Capabilities Model Deliverables:

The Supply Chain business capabilities model includes 230 capabilities and provides the following artifacts:

  • An Excel spreadsheet with a grouped list of capabilities.
  • A PowerPoint presentation with the top two levels presented in a nested visualization.
  • A Word document with capabilities in a multilevel list format.
  • SCM Capability Definitions
  • SCM Capability KPIs

Why do we need a Supply Chain Capabilities Matrix?

The value of business capabilities, an integral part of the business architecture, is multi-dimensional as they help bridge the gap between business and IT, provide transparency into the essence of what a supply chain function does, and align development efforts to strategic priorities, which helps evolve and enhance the supply chain capabilities.

Ideally, your firm should have a structured and well-defined enterprise business capability model, to which supply chain capabilities should be integral. And furthermore, for the supply chain capability model to the actionable, it should be decomposed to a slightly granular level of capabilities (Level 3 or 4) for it to be useful in streamlining operations and leveraging in IT enablement projects.

One of the core functions of an enterprise is the Supply Chain, particularly in light of the exponential growth in e-commerce. In today’s highly competitive markets, providing the right product/service at the right time, price, and location has become ever more critical. And a well-decomposed supply chain capabilities framework provides visibility and structure for planning.

CIOPages Supply Chain Capabilities model intends to capture a detailed and nuanced perspective of what the Supply Chain does. It includes the nuts and bolts function and emerging and value-add functions/capabilities.

The supply chain business reference model will help provide a jumpstart to envision a future state, conduct a gap analysis, identify capabilities that are needed/improved, and help focus efforts on capabilities that matter!

The supply chain capabilities model is decomposed to three levels across the spectrum of source-to-pay capabilities.

The sample supply chain capabilities model is structurally sound and internally coherent and maintains principles of MECE (mutually exclusive and collectively exhaustive) for the most part.


  • As the Supply Chain Management Business Capabilities Model is a digital product, there are absolutely NO Returns.
  • Depending on your industry, the type of processes and principles, policies and practices you have, and the scope of your transformation, some of the supply chain capabilities may not be relevant to you.
  • There are different pricing, license, and terms if you are a consultant or a consulting company.
  • Sold on an as-is basis and no warranties
  • This sale does not include implementation help or support. If you need professional services assistance, please contact us.
  • Please review our standard terms of service.

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What are Business Capabilities?

Business capabilities are the foundational building blocks or Rosetta Stone for business and technology alignment. Business Capabilities describe “What” a business does.

How should I use the Supply Chain Capability Model?

  • Understanding the essence of a supply chain function and what it does and can do.
  • Link supply chain strategy and segmentation to the supply chain capabilities
  • Map supply chain capabilities to inform, influence, and shape the supply chain value streams and processes
  • Alignment between business and technology with a common language
  • Mapping to supply chain applications/services to understand the footprint and coverage
  • Creating a gap analysis between the current state and future state of the supply chain value chain based on capability maturity
  • Understanding business needs for supply chain for IT enablement based on stable entities
  • Conducting vendor analysis of supply chain software platforms using capabilities to compare apples and apples
  • Leveraging in M&A to compare capabilities and their maturity between two firms

But our Company is unique – will a generic supply chain model fit us?

Of course, every business is slightly different regarding some capabilities and how they work. However, while there may be divergence at the edges, there is a lot of convergence at the core between most firms. The differences may be partly due to differences in industry, geography, types of products and services, and business model — furthermore, the relative emphasis of the critical value streams and the absence or presence of specific capabilities and competencies based on your unique needs.

Last but not least, we don’t expect our supply chain reference model (or any other model) to fit you 100%. We hope you take this as a straw model or a base and a springboard to achieve the desired customization and specificity level.

If you need professional services to help customize and tailor the supply chain model to your needs and capture your firm’s unique essence, we can help.

Contact Us for Advisory Service details.

When should we buy a supply chain capability Model?

Anytime is a good time! However, there are always triggers that may necessitate a supply chain capabilities reference model.

  • When there is a strategic review of the Supply Chain Management function for transformation
  • When Supply Chain systems replacement or re-architecture is envisaged.
  • When Supply Chain processes are re-engineered.
  • When there is an endeavor to create an enterprise business architecture, a part of the scope includes the Supply Chain.

But what if we have a Supply Chain Business Capability Model already?

In that case, you can go with the list of supply chain capabilities your team has developed, or if you require validation and cross-reference, you will still find our framework valuable. After all, the price is less than the one hour of time spent on the brainpower assembled in the room.

What is my ROI?

The Value of Time Spent:

Typically, it takes a team of 4-5 to draft a supply chain business capability framework.

  • Product Manager
  • Business Architect
  • Enterprise ArchitectSupply
  • Functional Experts – 2 or 3 to represent the broad spectrum of supply chain functional areas.

Now you can multiply the average hourly cost of the team and the hours spent, and you’ll get the story.

Opportunity Cost:

In addition to the time spent and the associated costs of drafting routine supply chain capabilities, you also have an opportunity cost.

By quickly adding/deleting/modifying the base set of supply chain business capabilities, it will allow you the luxury of spending the balance of your quality time in conceptualizing and crafting the unique and specific source-to-pay capabilities, which capture the core essence of your company and its practices, principles, and perspectives.

Of course, let’s not forget the “Day Job” each of the SMEs (subject matter experts) could be doing.


Instead of spending countless hours stretched across weeks or months, you can have a baseline of supply chain management capabilities in a couple of sittings. That helps you expedite and accelerate the digital transformation of supply chain value streams.

Supply Chain Capabilities Model

U.S. $699U.S. $1,999

Licensing Options
Product FAQs

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