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Telecommunications Business Capabilities Model

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The Telecommunications Business Capabilities Model is a pre-built and in-depth matrix of telecom capabilities that captures what a telecommunications company does. It will help companies gain a holistic perspective of their business at a foundational level and provide a business blueprint for many valuable purposes. The telecommunications business capabilities model is comprehensive and customizable to an enterprise’s unique needs.

The Telecommunications business capabilities map comprises about 280 capabilities across three levels.
(Note: As the Telecommunications business capabilities map is a digital deliverable, we do not accept returns or issue refunds. So, please read the product description and the terms carefully before purchasing.)

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The  Telecommunications business capabilities map is a set of multilevel and granular business capabilities primarily focusing on the core industry-specific value chain but also decomposes the horizontal shared services.

A capabilities model is a must-have tool for business architects, enterprise architects, business and technology leaders, and project teams to fathom the nuances of the industry’s core, context, and commodity capabilities.

Telecommunications Industry Transformation:

Several strategic drivers are transforming the telecommunications industry, reshaping its competitive landscape, and pushing companies to adapt and evolve. Vital strategic drivers include:

  1. Technological advancements: The rapid development of new technologies, such as 5G networks, the Internet of Things (IoT), artificial intelligence, and edge computing, is driving the need for telecom companies to upgrade their infrastructure and offer advanced services to meet the growing demand for faster and more reliable connectivity.
  2. Regulatory changes: Governments and regulatory bodies worldwide are establishing new policies and regulations for spectrum allocation, data privacy, and security, affecting how telecom companies operate and invest in their networks.
  3. Market saturation: As the market for traditional voice and data services becomes saturated, telecom companies are exploring new revenue streams by diversifying their offerings, such as content delivery, digital services, and cloud solutions.
  4. Increasing competition: The rise of over-the-top (OTT) service providers, such as streaming platforms, and the entrance of non-traditional players, like tech giants, into the telecom space, are intensifying competition and driving innovation.
  5. Evolving customer expectations: Customers increasingly demand seamless, personalized experiences across multiple devices, requiring telecom companies to invest in advanced customer relationship management systems, data analytics, and digital channels to improve customer satisfaction and retention.
  6. Network virtualization and automation: Adopting software-defined networking (SDN) and network function virtualization (NFV) enables telecom operators to optimize network management, reduce costs, and enhance their ability to offer flexible and scalable services.
  7. Cybersecurity threats: As connectivity expands and data flows increase, the importance of cybersecurity has risen, requiring telecom companies to invest in robust security measures to protect their networks and customers.
  8. Sustainability: Growing concerns about the environmental impact of the telecom industry, including energy consumption and e-waste, are driving companies to adopt sustainable practices, such as renewable energy sources, energy-efficient infrastructure, and recycling programs.

Business Capabilities are a Cornerstone for Transformation

For a Telecommunications company to transform successfully, it is essential to establish a structurally strong foundation to support change and innovation over time. This is where business architecture and business capabilities come into play. Business architecture is creating a structured model, including an abstraction of its operations, functions, systems, and resources. This model can help enterprises understand how their business operates, identify inefficiencies, and develop a plan to optimize and streamline operations. In addition, by creating a clear picture of their business architecture, companies can better understand how different business units and functions interact and how changes in one business area can impact other areas.

Business capabilities encapsulate and abstract the functions, skills, and resources a company needs to execute its business strategy successfully. By defining and organizing their business capabilities, companies can identify gaps and redundancies and develop a roadmap to address them. This helps ensure the firm has the necessary resources to execute its strategy and drive innovation over time.

Business architecture and capabilities provide firms with a framework to assess and optimize their operations, reduce costs, and drive innovation. By taking a structured approach to transformation, enterprises can build a foundation capable of supporting ongoing change and adaptation and position themselves for success in a rapidly evolving industry.

(NOTE: The current product provides a comprehensive business capability model. It does not include other business architecture artifacts.)

Telecommunications Business Capabilities Model Deliverables:

The Telecommunications business capabilities model comprises ~280 capabilities across three levels and includes the following editable artifacts:

  • An Excel spreadsheet with the grouping of capabilities.
  • A PowerPoint format with the top three levels presented in a nested visualization.
  • A Word document with capabilities in a multilevel list format.
  • High Tech Capability Definitions (at Level 3)
  • Capability KPIs (Key Performance Indicators) (at Level 2)

How to Use the Telecommunications Business Capabilities Model?

A business capabilities map is a fundamental and foundational deliverable in the business architecture continuum. For example, the Telecommunications capabilities model encapsulates end-to-end aspects of the business with a detailed, multilevel capabilities list.

There are several benefits from business capabilities, including, among others:

  • Foster alignment between business and IT using capabilities as an everyday language.
  • Capabilities are a structurally sound and internally coherent abstraction of business functions.
  • A capability-based roadmap eliminates redundancy and replication and focuses on capability evolution.
  • Juxtaposing capabilities and systems/applications provide a footprint analysis and can lead to better application portfolio rationalization decisions.

The Telecommunications capabilities map decomposes components up to three levels. Created by business architects and industry domain experts, the capabilities list is detailed, in-depth, and conforms to the construct of MECE (mutually exclusive and collectively exhaustive).

Who should use the Telecommunications Model?

The Telecommunications business capabilities matrix is a generic model; hence, it is a starting point, not the final product. (Please note that a generic map covering multiple areas will not be specific to your specific company or business model; that is where our Telecommunications can help customize and detail the capability model. Or you can modify and tailor it to your needs internally.) The primary users encompass:

  • Business architects and enterprise architects.
  • Leaders focused on business transformation.
  • Product and program managers enabling capabilities.

The telecommunications industry encompasses a range of subsectors that provide various services and solutions to customers. Consequently, the core capabilities in the Telecommunications capability matrix can be customized to the following subsectors:

  1. Wireless communications: This subsector includes mobile network operators (MNOs), offering voice, data, and messaging services over cellular networks, as well as wireless internet service providers (WISPs) delivering broadband connectivity.
  2. Wireline communication: Companies in this subsector provide fixed-line telephone, broadband, and data transmission services over copper, coaxial, or fiber-optic cables.
  3. Satellite communication: Satellite communication providers offer voice, data, and broadband services to remote areas, maritime and aviation industries, and government or military organizations via satellite networks.
  4. Internet service providers (ISPs): These companies offer consumers and businesses access to the Internet through various technologies such as DSL, cable, fiber, satellite, and fixed wireless.
  5. Voice over Internet Protocol (VoIP) services: VoIP providers offer voice communication services via the Internet, bypassing traditional telephone networks and often providing users with cost savings and additional features.
  6. Telecommunications software and services: This subsector includes companies that develop and offer software solutions and services, such as billing systems, customer relationship management (CRM), and network management platforms, to help telecommunications companies optimize their operations and enhance their service offerings.
  7. Over-the-top (OTT) services: OTT providers deliver content and applications, such as streaming video, audio, and messaging services, directly to consumers over the Internet, bypassing traditional telecommunications networks.

Why Purchase a Business Capabilities Map?

Defining business capabilities from a blank slate takes time and effort and delays time to value. Instead, a pre-built and customizable business capability map helps provide 60-80% of capabilities allowing internal teams to focus on what is missing or unique to their companies.

And the cost is less than an inexpensive team dinner or the loaded cost of 4-5 team members brainstorming for an hour.

And far less than the deliverables consulting firms produce at over $100,000 or more, and compared to that number, the cost of our capabilities models is a fraction (a rounding error.)

Even if you already have a capability map, you could use our version to compare, validate, and potentially include missing capabilities.

A Note About the Artifacts:

  • Business Capabilities Matrix: A functional area occupies one box in many business capability maps. Some may wonder why we decomposed the capabilities into 100X or more capabilities. We humbly submit that one box or entry in a one-page diagram is Wall Art, not an implementation tool. Decomposing capabilities into a nested list of granular items will help understand a capability’s depth, breadth, scope, and importance. It is also possible that some capabilities in our matrix may not be relevant to you. Similarly, we may have captured and documented some relevant and essential capabilities of your firm.
  • Capability Definitions: We include capability definitions at Level 3. Please feel free to modify it to your company’s needs.
  • Capability KPIs (Key Performance Indicators): We added a few KPIs for capabilities (mostly at Level 2) to get you started. You may not measure these KPIs in your company and have an entirely different set of metrics. Again, use them as a springboard, and not debate the applicability to your firm.

Fine Print:

  • The CIOPages.com Telecommunications Business Capabilities Map is a digital product. Hence we do not accept returns or issue refunds.
  • A generic capabilities model may or may not fit your needs, or the percentage of which capabilities are relevant will vary widely.
  • Sold on an as-is basis and without any implied or explicit warranties
  • Consultants and consulting firms wanting to use it for their clients have different pricing models.
  • The sale is for the model only and does not include customization or implementation help.
  • Please review our standard terms of service.



Telecommunications Business Capabilities Model

U.S. $999U.S. $2,999

Licensing Options
Product FAQs

SKU: N/A Category:
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