Incident Post-Mortem

Turn a major incident into a structured, blameless post-mortem report.

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Incident Identity

Incident title*

Severity level

Date of incident

Report date

Report prepared by

Reviewed by

Impact Summary

Total incident duration

Systems / services affected

User / customer impact

Business / financial impact

Timeline of Events

Chronological timeline of key events

One event per line in format: Time — Event description

Root Cause Analysis

What was the root cause?

What contributing factors made this worse?

One factor per line.

What Went Well

What worked well during the incident response?

One item per line.

What Could Be Improved

What could have been done better?

One item per line.

Corrective Actions

What corrective actions will be taken?

One action per line. Include owner and due date where possible.

Lessons Learned

What are the key lessons from this incident?

One lesson per line.

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Post-Mortem Report

Report date: 27 March 2026

Impact Summary

Impact summary will appear here…

Timeline will appear here…

Root cause analysis…

Corrective actions will appear here…