What's inside
- An incident header: ID, severity, start and end times, duration, services affected, user impact, facilitator and participants.
- An incident timeline table: time, event and actor or system.
- A contributing factors table with a 5 Whys column and a category for each factor.
- Three questions on what made the incident hard to detect and recover from, and what went well.
- An action items table with owner, due date, success criterion and status.
- A worked example for a payment API incident.
- A facilitation guide with a timed agenda, from the opening to the action items.
Format: PDF (5 pages) and Word document.
How to use it
Hold the review within 5 business days of the incident and give every action item an owner, a date and a success criterion.
Get the template
It is free. We email the download link to your work address.