What's inside
- A header for the metric under review: owner, intended behavior, measurement method, reporting frequency and the consequence of hitting or missing it.
- Section 1, gaming prediction: four prompts, each with an example of how a real metric gets gamed.
- Section 2, winners, losers and power: four questions on who benefits, who is penalized, who can game it and who has no voice.
- Section 3, a second-order effects grid across cross-team, customer, short-term versus long-term, and measurement cost.
- Section 4, a checklist of five safeguards, such as a complementary metric and a sunset date.
- A workshop outcome: ship, revise or abandon, with a 6-month review date and a metric owner.
Format: PDF (3 pages) and Excel workbook.
How to use it
Run it as a 90-minute workshop with the people the metric will affect, before the metric or bonus scheme is announced.
Get the facilitation worksheet
It is free. We email the download link to your work address.