By: Ciopages Staff Writer
Updated on: Feb 25, 2023
CRM Business Transformation, as the name suggests, is more than just implementing a CRM software solution. It is more than that. CRM Business transformation, in fact, is an integral part of your digital transformation of the enterprise. So, if CRM transformation involves just bolting on a new and shiny CRM software, for all practical purposes it can be considered a major miss and a mistake.
So, what is CRM Business Transformation? Another buzzword by the consultants? Or it truly a transformational endeavor that encompasses people, process, technology and data for the enterprise? Indeed, our view it is the latter.
Garner predicts that the size of the CRM market shall be $37 billion in 2017. So the bulk of that spending is going to be on technology and integration, but services such as CRM business transformation strategy, change management and adoption and others will constitute a significant portion of the spending as well.
We can define the CRM business transformation as the holistic rethinking of the customer value chain and transforming overall customer experience and powered by analytics, and enabled by digital technologies such as mobile, cloud, and social. It is essential you follow a well-defined CRM Transformation Framework.
If you are intent on leveraging CRM as an integral part of the digital transformation and impact business outcomes, please talk to CIOPages.com advisory services team.
Also, accelerate your CRM business transformation with a comprehensive and integrated set of artifacts and deliverables in the CRM transformation toolkit.
Individual License: Where we offer an individual license, you can use the deliverable for personal use. You pay only once for using the deliverable forever. You are entitled any new updates within 12 months.
Enterprise License: If you are representing a company, irrespective of size, and intend to use the deliverables as a part of your enterprise transformation, the enterprise license is applicable in your situation. You pay only once for using the deliverable forever. You are entitled any new updates within 12 months.
Consultancy License: A consulting or professional services or IT services company that intends to use the deliverables for their client work need to pay the consultancy license fee. You pay only once for using the deliverable forever. You are entitled any new updates within 12 months.
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We process each transaction manually and hence, processing a deliverable may take anywhere from a few minutes to up to a day. The reason is to ensure appropriate licensing and also validating the deliverables.
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You can share the deliverables within a company for proper use. You cannot share the deliverables outside your company. Selling or giving away free is prohibited, as well.
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