Alemba
FundedEnterprise ITSM platform with ITIL best practices and no-code automation
About Alemba
Alemba Service Manager is an enterprise-grade IT Service Management (ITSM) platform designed to standardize IT processes, enhance governance, and extend service management beyond traditional IT boundaries. It is built for large organizations seeking to improve operational efficiency, reduce manual workflows, and maintain compliance with ITIL best practices. The platform supports core ITSM functions such as incident, problem, and change management, with a focus on automation and user empowerment through a license-free self-service portal and AI-driven chatbot.
Targeted at enterprise IT teams, Alemba addresses common challenges like ticket overload, SLA breaches, and manual task delays by leveraging no-code workflow automation and AI Ops capabilities. Its comprehensive feature set includes real-time SLA tracking, proactive problem management, and a federated CMDB, enabling IT organizations to align services with business goals while maintaining security and compliance. Alemba’s flexible deployment and integration options make it suitable for complex IT environments requiring scalable, efficient service management solutions.
Key Capabilities
- ✓No-code workflow automation for IT processes
- ✓AI Ops for proactive problem management
- ✓License-free self-service portal access
- ✓Real-time SLA tracking with automated alerts
- ✓Federated Configuration Management Database (CMDB)
Integrations
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