Alemba
About Alemba
Alemba Service Manager is an ITSM and enterprise service management platform for complex, regulated organizations. It combines zero-code graphical workflow, a service catalog, an integrated CMDB, and a license-free self-service portal with governance and auditability. Process owners configure workflows themselves and every change is traceable. Alemba supports the full range of ITSM processes required in complex, regulated environments.
Products
- Incident Management: Logs, prioritizes, and resolves incidents across teams.
- Problem Management: Identifies root causes and eliminates recurring issues across interconnected systems.
- Service Level Management (SLM): Tracks and manages SLAs across services and teams.
- Knowledge Management: Creates and shares knowledge across teams and users.
- Self-Service Portal: Enables users to log requests, track progress, and resolve issues independently.
- Federated CMDB: Consolidates data from multiple sources and visualizes dependencies across systems.
Used for
- Logging, prioritizing, and resolving incidents across teams
- Identifying root causes and eliminating recurring issues
- Tracking and managing SLAs across services and teams
- Standardizing and managing service requests across teams
- Allocating resources across teams and services
Who it is for
- Healthcare organizations
- Local and central government bodies
- Financial services organizations
- Emergency services, including Police, Fire and Ambulance
From Alemba's own website, read 2026-10-23. How we build listings.
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This is how the CIOPages Research Team evaluates this category. It is not an assessment of Alemba. It comes from our Enterprise Service Management (ESM) buyer guide.
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Quick Facts
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