Freshworks CX
FundedEnterprise-grade AI-assisted IT service management and customer service software
About Freshworks CX
Freshworks CX delivers AI-powered IT service management (ITSM) and customer service solutions designed to simplify and accelerate service delivery for enterprises. Its flagship ITSM platform, Freshservice, offers advanced ticketing, automation, and AI capabilities to streamline IT operations, improve resolution times, and enhance employee and customer experiences. The platform is built for ease of implementation and scalability, enabling organizations to achieve faster ROI without the complexity typical of enterprise software.
Targeted at large organizations, Freshworks CX supports digital workplace transformation by reducing friction in IT and customer service processes. Its AI assistant, Freddy, empowers users to resolve issues proactively and efficiently, driving higher first contact resolution rates and faster handling times. With a focus on transparency and value, Freshworks CX helps enterprises unify fragmented support tools and optimize service workflows to boost productivity and customer satisfaction.
Key Capabilities
- ✓AI-assisted IT service management
- ✓Advanced ticketing and automation
- ✓Agentic AI for issue resolution
- ✓Unified customer and employee service platform
- ✓Scalable enterprise-grade performance
Integrations
Other ITSM Platforms Vendors
View allRelated Buyer Guides
Independent evaluation frameworks for this category.
This profile was compiled by CIOPages from public sources with AI assistance, and may be incomplete or out of date. It is informational only and not an endorsement. Represent this vendor? or .