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Freshworks CX

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About Freshworks CX

Freshworks CX provides service software with AI capabilities for customer and employee experiences.

Key Capabilities

✓AI-assisted IT service management
✓Advanced ticketing and automation
✓Agentic AI for issue resolution
✓Unified customer and employee service platform
✓Scalable enterprise-grade performance

Integrations

Common enterprise ITSM and CRM toolsAI and analytics services

Other ITSM Platforms Vendors

Alloy Navigator

Cherwell (Ivanti)

Related Buyer Guides

Independent evaluation frameworks for this category.

CMDB & IT Discovery

Compare ServiceNow, BMC Helix, Device42, Flexera, Atlassian Assets, and ManageEngine — judged on discovery coverage, reconciliation, and service mapping, not the schema everyone ships.

Digital Workplace & Employee Experience

Compare Microsoft Viva, Staffbase, Simpplr, Unily, LumApps, Firstup, Workvivo, and Interact — with the suite-native-vs-dedicated-DEX call, and whether you can actually reach the frontline, as the deciding criterion.

Unified Endpoint Management (UEM)

Evaluate Microsoft Intune, Omnissa Workspace ONE, Ivanti, Jamf, ManageEngine, IBM MaaS360, and SOTI against your full device estate — where the win is on the macOS, mobile, and rugged long tail, not the Windows fleet every vendor handles.

This profile was compiled by CIOPages from public sources with AI assistance, and may be incomplete or out of date. It is informational only and not an endorsement. Represent this vendor? Claim this listing or .

Quick Facts

www.freshworks.com

CategoryIT Service Management

SubcategoryITSM Platforms

PricingSubscription

DeploymentSaaS

Target SizeEnterprise

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