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Gorgias

About Gorgias

Gorgias's platform brings together support teams, customer data, workflows, and AI in one system. AI Agent resolves support questions and automates actions without human involvement. Voice and SMS can be added to any plan.

Products

  • Helpdesk: Unifies customer channels and gives support teams tools to deliver support.
  • AI Agent: Resolves support questions and automates actions such as returns and order tracking without a human in the loop.

Used for

  • Automating support actions like returns and order tracking
  • Routing phone calls with call queues
  • Recording and transcribing calls

Who it is for

  • Ecommerce and Shopify brands
  • Smaller brands getting started on one platform
  • High-volume brands needing peak-ready automation and dedicated support

From Gorgias's own website, read 2026-10-23. How we build listings.

How to evaluate CRM & Sales

This is how the CIOPages Research Team evaluates this category. It is not an assessment of Gorgias. It comes from our Customer Relationship Management (CRM) buyer guide.

25%
Adoption & Usability
Time-to-log a deal update, mobile and inbox-native experience (Outlook/Gmail), in-context guidance, minimal required fields, and whether reps get value back (next-best-action, enrichment) rather than only feeding management reports
20%
Sales, Service & Marketing Coverage
Pipeline and opportunity management, forecasting, CPQ/quoting, case and field service, campaign and lead management, and how unified the customer record is across functions versus stitched together
20%
Customization & Extensibility
Configuration vs. code boundary, low-code app building, sandbox/release management, app marketplace depth, and the long-run admin and upgrade burden the flexibility creates
15%
AI Agents & Data Foundation
Quality of embedded copilots and autonomous agents (drafting, lead qualification, record updates), grounding in unified customer data, guardrails and human-in-the-loop controls, and whether agent value is real or demo-ware
12%
Integration & Ecosystem
Native ties to your productivity, ERP, marketing, and data stack, API and event coverage, prebuilt connectors, and the size and quality of the implementation-partner and developer ecosystem
8%
TCO, Licensing & Data Governance
Per-seat vs. consumption/agent-credit cost as AI usage grows, edition gating of must-have features, data residency and privacy controls, certifications (SOC 2, ISO 27001, GDPR), and admin-FTE load

CIOPages put this listing together from public sources. It’s information, not an endorsement. How we build listings. Work here? Claim this listing or .

Quick Facts

www.gorgias.com Pricing page
CategoryEnterprise Applications
SubcategoryCRM & Sales

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Keep reading

Buyer Guide
Customer Relationship Management (CRM)
Job 05
Modernize the estate

AI agents need clean data and systems they can call, and old systems block both.

Job 04
Control technology spend

AI is billed per use, so its cost grows with adoption while the rest of the budget is under review.