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Gladly

About Gladly

Gladly provides commerce AI software for customer interactions. The product answers customer questions automatically across channels, including returns, exchanges, order status, and account changes. Gladly Team provides a workspace giving staff a complete customer picture. The platform treats conversations across channels as one continuous conversation rather than separate contacts. It connects voice, SMS, email, chat, social messaging, in-app support, and custom channels into one conversation history.

Products

  • Gladly: AI that resolves routine customer questions across every channel.
  • Gladly Team: Gives teams the full customer picture from the start.
  • Voice: Handles voice conversations with full customer context.
  • SMS: Continues SMS conversations from where they left off.
  • Email: Threads email into the same customer history as other channels.
  • Chat: Shows the full customer picture to the team during a live conversation.

Used for

  • Answering questions about returns, exchanges, order status, and account changes
  • Helping customers discover products, make purchases, and get support in one conversation
  • Connecting to Zendesk and existing support platforms without disrupting workflows
  • Tracking customer trends, team performance, and conversation outcomes

Who it is for

  • Ecommerce teams who configure what the AI recommends and how it guides customers
  • Customer support teams using a shared workspace

From Gladly's own website, read 2026-10-23. How we build listings.

How to evaluate CRM & Sales

This is how the CIOPages Research Team evaluates this category. It is not an assessment of Gladly. It comes from our Customer Relationship Management (CRM) buyer guide.

25%
Adoption & Usability
Time-to-log a deal update, mobile and inbox-native experience (Outlook/Gmail), in-context guidance, minimal required fields, and whether reps get value back (next-best-action, enrichment) rather than only feeding management reports
20%
Sales, Service & Marketing Coverage
Pipeline and opportunity management, forecasting, CPQ/quoting, case and field service, campaign and lead management, and how unified the customer record is across functions versus stitched together
20%
Customization & Extensibility
Configuration vs. code boundary, low-code app building, sandbox/release management, app marketplace depth, and the long-run admin and upgrade burden the flexibility creates
15%
AI Agents & Data Foundation
Quality of embedded copilots and autonomous agents (drafting, lead qualification, record updates), grounding in unified customer data, guardrails and human-in-the-loop controls, and whether agent value is real or demo-ware
12%
Integration & Ecosystem
Native ties to your productivity, ERP, marketing, and data stack, API and event coverage, prebuilt connectors, and the size and quality of the implementation-partner and developer ecosystem
8%
TCO, Licensing & Data Governance
Per-seat vs. consumption/agent-credit cost as AI usage grows, edition gating of must-have features, data residency and privacy controls, certifications (SOC 2, ISO 27001, GDPR), and admin-FTE load

CIOPages put this listing together from public sources. It’s information, not an endorsement. How we build listings. Work here? Claim this listing or .

Quick Facts

www.gladly.com Pricing page
CategoryEnterprise Applications
SubcategoryCRM & Sales

We publish a detail only when we can point at the page it came from. Know when Gladly was founded or where it is based? Send it to us, free.

Keep reading

Buyer Guide
Customer Relationship Management (CRM)
Job 01
Decide where AI goes in the business

The board wants an AI plan, and every function wants to go first.

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