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Cherwell (Ivanti)

About Cherwell (Ivanti)

Cherwell's product includes embedded AI that supports processes such as auto-classifying tickets and generating knowledge articles. The platform includes no-code capabilities for configuring workflows and user interfaces. It is built on 14 ITIL 4-certified practices.

Products

  • Ivanti iPaaS: Provides connectors to integrate the enterprise tech stack with Ivanti ITSM without coding.

Used for

  • Classifying and routing incoming tickets to the right team
  • Generating knowledge articles from resolved incidents
  • Building dashboards using natural language prompts
  • Translating text into another language
  • Gathering feedback from users after a major IT change such as a patch

Who it is for

  • Used by IT teams

From Cherwell (Ivanti)'s own website, read 2026-10-23. How we build listings.

How to evaluate ITSM Platforms

This is how the CIOPages Research Team evaluates this category. It is not an assessment of Cherwell (Ivanti). It comes from our Enterprise Service Management (ESM) buyer guide.

25%
ITSM Core
Incident, problem, change, request management; ITIL 4 alignment; CMDB accuracy; SLA/XLA tracking
20%
Enterprise Workflow
Non-IT service catalogs (HR, Facilities, Legal), low-code workflow builder, cross-department orchestration
20%
AI & Automation
AI virtual agents, auto-classification, predictive intelligence, knowledge recommendations, generative AI
15%
Self-Service & Experience
Service portal, mobile app, conversational interface (Teams/Slack), employee experience metrics
10%
Integration & Platform
API-first architecture, iPaaS connectors, ITOM integration, observability tool integration, SSO/SCIM
10%
Reporting & Analytics
Real-time dashboards, custom reports, trend analysis, executive scorecards, benchmarking data

CIOPages put this listing together from public sources. It’s information, not an endorsement. How we build listings. Work here? Claim this listing or .

Quick Facts

www.ivanti.com/products/cherwell-service-management
CategoryIT Service Management
SubcategoryITSM Platforms
DeploymentCloud, On-premises, Hybrid

We publish a detail only when we can point at the page it came from. Know when Cherwell (Ivanti) was founded or where it is based? Send it to us, free.

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