Cherwell (Ivanti)
FundedFlexible, scalable IT service management platform for enterprise efficiency
About Cherwell (Ivanti)
Ivanti Neurons for ITSM is a comprehensive IT service management platform designed to streamline and automate IT workflows for large enterprises. It supports a broad range of ITSM processes, from basic incident management to advanced automation and AI-driven proactive issue resolution. The platform is built on industry standards with eleven certified service management best practices, ensuring it can scale and adapt to evolving organizational needs.
Targeted at enterprise IT organizations, Ivanti Neurons for ITSM enhances service delivery by reducing manual processes, accelerating issue resolution, and optimizing IT asset performance. Its no-code configuration capabilities empower IT teams to quickly design workflows and user interfaces, reducing reliance on costly developer resources. Deployment flexibility allows organizations to choose cloud, on-premises, or hybrid models, supporting diverse infrastructure strategies. The platform also offers AI-powered self-service portals and chatbots to improve end-user experience and operational efficiency.
Key Capabilities
- ✓Incident and request management
- ✓No-code workflow automation
- ✓AI-powered self-service portals and chatbots
- ✓Comprehensive IT asset visibility and management
- ✓Role-based analytics and dashboards
Integrations
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