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Halo ITSM

About Halo ITSM

It is described as a single, all-inclusive ITSM software solution. It includes AI functionality for triaging, summarizing, and categorizing tickets. The company offers integrations to connect HaloITSM with other applications.

Used for

  • Managing incidents and meeting SLAs
  • Tracking and planning organisational changes
  • Logging incidents and problems against configuration items
  • Visualising dependencies between configuration items

From Halo ITSM's own website, read 2026-10-23. How we build listings.

How to evaluate ITSM Platforms

This is how the CIOPages Research Team evaluates this category. It is not an assessment of Halo ITSM. It comes from our Enterprise Service Management (ESM) buyer guide.

25%
ITSM Core
Incident, problem, change, request management; ITIL 4 alignment; CMDB accuracy; SLA/XLA tracking
20%
Enterprise Workflow
Non-IT service catalogs (HR, Facilities, Legal), low-code workflow builder, cross-department orchestration
20%
AI & Automation
AI virtual agents, auto-classification, predictive intelligence, knowledge recommendations, generative AI
15%
Self-Service & Experience
Service portal, mobile app, conversational interface (Teams/Slack), employee experience metrics
10%
Integration & Platform
API-first architecture, iPaaS connectors, ITOM integration, observability tool integration, SSO/SCIM
10%
Reporting & Analytics
Real-time dashboards, custom reports, trend analysis, executive scorecards, benchmarking data

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Quick Facts

haloitsm.com Pricing page
CategoryIT Service Management
SubcategoryITSM Platforms
PricingFree trial

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Keep reading

Buyer Guide
AI Service Desk & Employee Support Agents
Job 01
Decide where AI goes in the business

The board wants an AI plan, and every function wants to go first.

Job 02
Govern the AI already in use

Staff already use AI tools nobody approved, and most SaaS products now ship AI features by default.