Directory IT Service ManagementEndpoint & Device ManagementBeyondTrust Remote Support

BeyondTrust Remote Support

About BeyondTrust Remote Support

BeyondTrust Remote Support provides secure access, monitoring, and repair capabilities for devices and systems. The product allows access, diagnosis, and repair of devices on or off the corporate network via thick client, browser-based, or mobile access. It supports remote access without a VPN and audits sessions. It integrates with external tools through APIs. The product is part of the BeyondTrust Pathfinder Platform, which unites multiple security solutions under a single login.

Products

Remote Support: Provides secure, attended and unattended access to troubleshoot, update, and support servers, workstations, network devices, and kiosks.
Remote Support Dashboard: Manages support teams, supervises session load distribution, and monitors representatives' desktops.
Vault: Manages, discovers, stores, rotates and injects credentials for the service desk.
Jump Clients: Facilitates unattended access to systems with mass deployments and just-in-time access.
BeyondTrust Pathfinder Platform: Unites BeyondTrust security solutions, including Remote Support, under a single login.

Used for

Troubleshooting, updating, and supporting servers, workstations, network devices, and kiosks
Accessing off-network devices such as robots, machines, and kiosks
Auditing session activity for compliance
Executing automated scripts and mass installers for infrastructure scaling

Who it is for

Enterprises
Service desks
Organizations subject to FedRAMP, FISMA, DoDIN APL, Common Criteria, HIPAA and HITECH regulations

From BeyondTrust Remote Support's own website, read 2026-10-23. How we build listings.

How to evaluate Endpoint & Device Management

This is how the CIOPages Research Team evaluates this category. It is not an assessment of BeyondTrust Remote Support. It comes from our Unified Endpoint Management (UEM) buyer guide.

30%

OS Breadth & Per-Platform Depth

Genuine management depth on every OS you run — Windows, macOS, iOS/iPadOS, Android (incl. Android Enterprise work profile), Linux, and rugged/wearable/shared devices — not just an enrollment checkbox. How quickly the vendor supports new Apple Declarative Device Management and Android features each OS release

20%

Identity & Zero-Trust Integration

Native conditional access tied to device compliance/posture, integration with your IdP (Entra ID, Okta, Google), certificate and Wi-Fi/VPN provisioning, and how device signals feed access decisions rather than living in a silo

18%

Security Convergence

Built-in or tightly integrated mobile threat defense, endpoint privilege management, vulnerability/patch posture, attack-surface and compliance enforcement, and clean hand-off to your EDR/XDR — UEM as a security control, not just inventory

17%

App, Patch & Configuration Lifecycle

OS and third-party patching coverage and cadence, app deployment and packaging (incl. macOS and store/VPP apps), zero-touch provisioning (Autopilot, Apple ADE, Android zero-touch), policy/baseline management, and self-healing or remediation automation

10%

Scale, DEX & Administration

Performance and reliability at your device count, multi-tenant/RBAC and delegated admin, reporting and fleet visibility, end-user self-service, and digital employee experience (DEX) telemetry — device health and remediation, not just compliance state

Deployment Model & Licensing Fit

Cloud vs. self-hosted/on-prem options and data residency, how the per-device/per-user model maps to your estate, and whether the capability you need is bundled in licenses you already own or is a paid add-on tier

Other Endpoint & Device Management Vendors

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Quick Facts

www.beyondtrust.com/remote-support Pricing page

CategoryIT Service Management

SubcategoryEndpoint & Device Management

PricingContact sales

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