Directory IT Service ManagementEndpoint & Device ManagementBomgar (BeyondTrust)

Bomgar (BeyondTrust)

About Bomgar (BeyondTrust)

Bomgar's product supports troubleshooting, updating, and supporting servers, workstations, network devices, and kiosks. It offers remote access without a VPN and audits every session. Remote Support integrates with other tools via an open API. The product is part of the BeyondTrust Pathfinder Platform, which unites multiple security solutions under a single login.

Products

Remote Support: Provides attended and unattended remote access to troubleshoot, update, and support devices on or off the network.
Remote Support Dashboard: Manages support teams, supervises session loads, and monitors representatives' desktops.
Vault: Manages, discovers, stores, rotates, and injects credentials for the service desk.
Jump Clients: Facilitates unattended access to systems with mass deployments and just-in-time access.
BeyondTrust Pathfinder Platform: Unites BeyondTrust security solutions, including Remote Support, under a single login.

Used for

Troubleshooting, updating, and supporting servers, workstations, network devices, and kiosks.
Accessing remote devices without a VPN.
Managing support teams and session distribution.
Logging session activity for audit trails.
Integrating with CRM, ITSM, and SIEM tools.

Who it is for

Service desks within enterprises.
Organizations subject to FedRAMP, FISMA, DoDIN APL, Common Criteria, HIPAA and HITECH regulations.
IT Service Specialists, as referenced by a customer role.
Organizations of scale needing enterprise-wide support.

From Bomgar (BeyondTrust)'s own website, read 2026-10-23. How we build listings.

How to evaluate Endpoint & Device Management

This is how the CIOPages Research Team evaluates this category. It is not an assessment of Bomgar (BeyondTrust). It comes from our Unified Endpoint Management (UEM) buyer guide.

30%

OS Breadth & Per-Platform Depth

Genuine management depth on every OS you run — Windows, macOS, iOS/iPadOS, Android (incl. Android Enterprise work profile), Linux, and rugged/wearable/shared devices — not just an enrollment checkbox. How quickly the vendor supports new Apple Declarative Device Management and Android features each OS release

20%

Identity & Zero-Trust Integration

Native conditional access tied to device compliance/posture, integration with your IdP (Entra ID, Okta, Google), certificate and Wi-Fi/VPN provisioning, and how device signals feed access decisions rather than living in a silo

18%

Security Convergence

Built-in or tightly integrated mobile threat defense, endpoint privilege management, vulnerability/patch posture, attack-surface and compliance enforcement, and clean hand-off to your EDR/XDR — UEM as a security control, not just inventory

17%

App, Patch & Configuration Lifecycle

OS and third-party patching coverage and cadence, app deployment and packaging (incl. macOS and store/VPP apps), zero-touch provisioning (Autopilot, Apple ADE, Android zero-touch), policy/baseline management, and self-healing or remediation automation

10%

Scale, DEX & Administration

Performance and reliability at your device count, multi-tenant/RBAC and delegated admin, reporting and fleet visibility, end-user self-service, and digital employee experience (DEX) telemetry — device health and remediation, not just compliance state

Deployment Model & Licensing Fit

Cloud vs. self-hosted/on-prem options and data residency, how the per-device/per-user model maps to your estate, and whether the capability you need is bundled in licenses you already own or is a paid add-on tier

Other Endpoint & Device Management Vendors

BeyondTrust Remote Support

Citrix Endpoint Management

ConnectWise Manage

CIOPages put this listing together from public sources. It’s information, not an endorsement. How we build listings. Work here? Claim this listing or .

Quick Facts

www.beyondtrust.com/remote-support Pricing page

CategoryIT Service Management

SubcategoryEndpoint & Device Management

PricingContact sales

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