Directory IT Service ManagementITSM PlatformsHesk

Hesk

About Hesk

Hesk is help desk software that allows teams to submit, track, assign and collaborate on tickets. It includes canned responses, auto-assign functionality, and a built-in knowledge base.

Key Capabilities

✓Ticket submission and tracking
✓Automated ticket assignment
✓Built-in knowledge base for self-service
✓Multi-language support
✓Canned responses for faster replies

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