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Hesk

About Hesk

Hesk is help desk software. It can be installed on a server or used via Hesk Cloud without server setup. It includes a built-in knowledge base for user self-help. It offers configuration options such as canned responses and auto-assign.

Products

  • Hesk Cloud: Cloud version of Hesk that requires no server setup.

Used for

  • Collaborating to resolve issues

Who it is for

  • Individuals
  • Companies
  • Nonprofits
  • Public institutions

From Hesk's own website, read 2026-10-23. How we build listings.

How to evaluate ITSM Platforms

This is how the CIOPages Research Team evaluates this category. It is not an assessment of Hesk. It comes from our Enterprise Service Management (ESM) buyer guide.

25%
ITSM Core
Incident, problem, change, request management; ITIL 4 alignment; CMDB accuracy; SLA/XLA tracking
20%
Enterprise Workflow
Non-IT service catalogs (HR, Facilities, Legal), low-code workflow builder, cross-department orchestration
20%
AI & Automation
AI virtual agents, auto-classification, predictive intelligence, knowledge recommendations, generative AI
15%
Self-Service & Experience
Service portal, mobile app, conversational interface (Teams/Slack), employee experience metrics
10%
Integration & Platform
API-first architecture, iPaaS connectors, ITOM integration, observability tool integration, SSO/SCIM
10%
Reporting & Analytics
Real-time dashboards, custom reports, trend analysis, executive scorecards, benchmarking data

CIOPages put this listing together from public sources. It’s information, not an endorsement. How we build listings. Work here? Claim this listing or .

Quick Facts

www.hesk.com
CategoryIT Service Management
SubcategoryITSM Platforms
DeploymentSelf-hosted, Cloud
PricingFree to download or flat-fee cloud plans

We publish a detail only when we can point at the page it came from. Know when Hesk was founded or where it is based? Send it to us, free.

Keep reading

Buyer Guide
AI Service Desk & Employee Support Agents
Job 04
Control technology spend

AI is billed per use, so its cost grows with adoption while the rest of the budget is under review.

Job 02
Govern the AI already in use

Staff already use AI tools nobody approved, and most SaaS products now ship AI features by default.