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Jira Service Management

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About Jira Service Management

Jira Service Management is a platform for delivering service that unites teams.

Key Capabilities

✓AI-powered request triage and automation
✓Unified service desk for IT and business teams
✓Incident, change, and asset management
✓24/7 AI virtual service agents for self-service
✓Integration with DevOps and collaboration tools

Integrations

Atlassian Jira SoftwareSlackMicrosoft Teams

Other ITSM Platforms Vendors

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Cherwell (Ivanti)

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Compare Microsoft Viva, Staffbase, Simpplr, Unily, LumApps, Firstup, Workvivo, and Interact — with the suite-native-vs-dedicated-DEX call, and whether you can actually reach the frontline, as the deciding criterion.

Unified Endpoint Management (UEM)

Evaluate Microsoft Intune, Omnissa Workspace ONE, Ivanti, Jamf, ManageEngine, IBM MaaS360, and SOTI against your full device estate — where the win is on the macOS, mobile, and rugged long tail, not the Windows fleet every vendor handles.

This profile was compiled by CIOPages from public sources with AI assistance, and may be incomplete or out of date. It is informational only and not an endorsement. Represent this vendor? Claim this listing or .

Quick Facts

www.atlassian.com/software/jira/service-management

CategoryIT Service Management

SubcategoryITSM Platforms

PricingSubscription

DeploymentSaaS

Target SizeEnterprise

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