Kayako
About Kayako
Kayako provides an AI Help Desk Platform for customer support teams. The platform includes an omnichannel inbox, automation, knowledge base, SLAs, and analytics. Deployment is carried out by Kayako's own implementation team.
Products
- Kay: An AI support agent that reads tickets, drafts replies, takes action, and resolves cases.
Used for
- Classifying, prioritizing, and routing tickets
- Drafting replies to customer tickets
- Processing refunds and creating accounts
- Tracking first contact resolution, total resolution time, cost per ticket, and SLA health
- Escalating edge cases to human agents
Who it is for
- Used by startups, Fortune 100 companies, charities, and governments.
From Kayako's own website, read 2026-10-23. How we build listings.
How to evaluate CRM & Sales
This is how the CIOPages Research Team evaluates this category. It is not an assessment of Kayako. It comes from our Customer Relationship Management (CRM) buyer guide.
25%
Adoption & Usability
Time-to-log a deal update, mobile and inbox-native experience (Outlook/Gmail), in-context guidance, minimal required fields, and whether reps get value back (next-best-action, enrichment) rather than only feeding management reports
20%
Sales, Service & Marketing Coverage
Pipeline and opportunity management, forecasting, CPQ/quoting, case and field service, campaign and lead management, and how unified the customer record is across functions versus stitched together
20%
Customization & Extensibility
Configuration vs. code boundary, low-code app building, sandbox/release management, app marketplace depth, and the long-run admin and upgrade burden the flexibility creates
15%
AI Agents & Data Foundation
Quality of embedded copilots and autonomous agents (drafting, lead qualification, record updates), grounding in unified customer data, guardrails and human-in-the-loop controls, and whether agent value is real or demo-ware
12%
Integration & Ecosystem
Native ties to your productivity, ERP, marketing, and data stack, API and event coverage, prebuilt connectors, and the size and quality of the implementation-partner and developer ecosystem
8%
TCO, Licensing & Data Governance
Per-seat vs. consumption/agent-credit cost as AI usage grows, edition gating of must-have features, data residency and privacy controls, certifications (SOC 2, ISO 27001, GDPR), and admin-FTE load
CIOPages put this listing together from public sources. It’s information, not an endorsement. How we build listings. Work here? Claim this listing or .
Quick Facts
www.kayako.com Pricing pageCategoryEnterprise Applications
SubcategoryCRM & Sales
PricingPer resolved ticket
We publish a detail only when we can point at the page it came from. Know when Kayako was founded or where it is based? Send it to us, free.