Directory IT Service ManagementITSM PlatformsOracle Service Cloud

Oracle Service Cloud

About Oracle Service Cloud

Oracle Fusion Cloud Service is a service management software that provides case management, knowledge management, field service scheduling, customer self-service capabilities, and operational analytics for service teams.

Key Capabilities

✓Multichannel customer engagement
✓Integrated knowledge management
✓Automated service workflows
✓Advanced analytics and reporting
✓Self-service portal and chatbots

Integrations

Oracle CX SuiteIT asset management tools

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Quick Facts

www.oracle.com/cx/service

CategoryIT Service Management

SubcategoryITSM Platforms

PricingSubscription

DeploymentSaaS

Target SizeEnterprise

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