Directory IT Service ManagementITSM PlatformsSalesforce Service Cloud

Salesforce Service Cloud

About Salesforce Service Cloud

Salesforce Service Cloud is a customer service platform that offers AI agents for customers, service representatives, supervisors, field teams, and employees. It integrates voice, digital channels, CRM data, and AI agents.

Key Capabilities

✓AI-powered customer service automation
✓Omnichannel contact center management
✓Field service and IT service management
✓Advanced analytics and reporting
✓Seamless integration with Salesforce ecosystem

Integrations

Salesforce Sales CloudMarketing CloudCommerce Cloud

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This profile was compiled by CIOPages from public sources with AI assistance, and may be incomplete or out of date. It is informational only and not an endorsement. Represent this vendor? Claim this listing or .

Quick Facts

www.salesforce.com/products/service-cloud/overview

CategoryIT Service Management

SubcategoryITSM Platforms

PricingSubscription

DeploymentSaaS

Target SizeEnterprise

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