Cisco Webex AI Footnotes
What Cisco Webex's AI features do with your data, as Cisco Webex publishes it. Checked October 31, 2026.
Agent access
Cisco-hosted Webex MCP servers for Meetings, Messaging, Webex Suite, Workspaces, Vidcast, Contact Center, Contact Center Operation and Webex Connect (CPaaS) (for example https://mcp.webexapis.com/mcp/webex-meeting). The Meetings server must be enabled by an org admin in Control Hub. Cisco's developer changelog calls the Meetings, Messaging, Vidcast, Workspaces, Webex Connect and Contact Center servers publicly available (May to October 2026). source, source 2, source 3, source 4 · checked October 31, 2026
Cisco AI Assistant for Meetings (in-meeting and post-meeting summaries, Ask AI Assistant)
Webex Meetings and Webex App (Webex Suite meeting platform)
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | Control Hub: Organization Settings > Cisco AI Assistant & AI features > Customize AI Assistant and AI features > Meetings AI Features section (Enable AI Assistant in meeting, AI Assistant while recording, external participants, post-meeting content). Some of these settings can also be set in templates or per user. source · checked October 31, 2026 |
| Trains on customer data? | No: Cisco does not use customer content to fine-tune or train the models; Microsoft represents it does not use customer data to improve Azure OpenAI models. source · checked October 31, 2026 |
| Retention | Cisco does not keep the input after inference; it stores an in-meeting result until the user requests a new summary. Post-meeting summaries and transcripts are saved by default; the host or cohost can save only the summary or nothing. Retention periods are in Cisco's Privacy Data Sheets. source, source 2 · checked October 31, 2026 |
| Where data is processed | Not published as of October 31, 2026 |
| Model providers | Cisco AI technologies plus Microsoft Azure OpenAI Service. Cisco's post-meeting summaries note (July 2025) names a self-hosted Cisco model with GPT-4o mini. source, source 2 · checked October 31, 2026 |
| Price | Included: Webex Meet ($144 per user per year, shown as $12 per user per month) and Webex Suite Meet + Call ($270 per user per year, shown as $22.50 per user per month) list AI Assistant as included; Webex Enterprise by quote. Not listed on Webex Free. Ask AI Assistant is complimentary for a limited time, and Cisco says pricing and terms are subject to change. Meeting summaries are supported in English only. source, source 2, source 3 · checked October 31, 2026 |
Cisco AI Assistant for Messaging (space summaries, rewrite, translation, Ask AI Assistant)
Webex App (Messaging)
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | Control Hub: Management > Organization Settings > Cisco AI Assistant & AI features > Customize AI Assistant & AI features > Messaging AI Features section. Also settable in messaging templates and per user. source · checked October 31, 2026 |
| Trains on customer data? | No: Cisco does not use customer content to fine-tune or train the models for Rewrite Message; Microsoft represents it does not use customer data to improve Azure OpenAI models. source · checked October 31, 2026 |
| Retention | Rewrite Message: Cisco keeps neither the input after inference nor the generated content. source · checked October 31, 2026 |
| Where data is processed | Not published as of October 31, 2026 |
| Model providers | Cisco AI technologies plus Microsoft Azure OpenAI Service (GPT-4o mini for Rewrite Message). source · checked October 31, 2026 |
| Price | Included: Webex Meet ($144 per user per year, shown as $12 per user per month) and Webex Suite Meet + Call ($270 per user per year, shown as $22.50 per user per month) list AI Assistant as included; Webex Enterprise by quote. Not listed on Webex Free. Ask AI Assistant is complimentary for a limited time, and Cisco says pricing and terms are subject to change. source, source 2 · checked October 31, 2026 |
Cisco AI Assistant for Webex Calling (call summaries, caller intent, Ask AI Assistant)
Webex Calling
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | Control Hub: Organization Settings > Cisco AI Assistant & AI features > Customize AI Assistant and AI features > Calling AI features section (Enable AI assistant in Calling, post-call summaries and transcripts, notifications). source · checked October 31, 2026 |
| Trains on customer data? | No: Cisco does not use customer content to fine-tune or train the models for call summaries; Microsoft represents it does not use customer data to improve Azure OpenAI models. source · checked October 31, 2026 |
| Retention | Cisco does not keep the input after inference and stores the result until the user requests a new summary. Summaries shared on transfer or conference are deleted after 24 hours. source, source 2 · checked October 31, 2026 |
| Where data is processed | Summaries, action items and transcripts are stored in the storage region the admin configured for the user's Webex Calling location. Not available in the India region. source, source 2 · checked October 31, 2026 |
| Model providers | Cisco AI technologies plus Microsoft Azure OpenAI Service (GPT-4o mini). source · checked October 31, 2026 |
| Price | Webex Suite Meet + Call ($270 per user per year, shown as $22.50 per user per month) lists AI Assistant as included; the Webex Call plan ($183.60 per user per year) does not list it. The pricing page does not say which AI Assistant calling features each plan covers. source · checked October 31, 2026 |
Webex AI Agent (autonomous and scripted AI agents)
Webex Contact Center and Webex Connect (Webex AI Agent Studio)
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | Not published as of October 31, 2026 |
| Trains on customer data? | No: AI agents are trained on open-source datasets, Cisco does not use customer content to train the models, and Cisco's agreements bar LLM providers from training on customer data. source, source 2 · checked October 31, 2026 |
| Retention | Cisco states LLM providers do not store or retain customer data beyond the immediate transaction. PCI and PHI are redacted by default. Retention periods are in Cisco's Offer Disclosures. source, source 2 · checked October 31, 2026 |
| Where data is processed | Cisco publishes a per-region table of where each component runs. Azure OpenAI processing is US regional for the produs1 region, London for prodeu1 and EU regional for prodeu2; for the Canada, Japan, Australia, Singapore and India regions it is marked Global, meaning requests can be processed in any data center where the models are hosted. source · checked October 31, 2026 |
| Model providers | Microsoft Azure OpenAI Service (GPT-5.4 for the Webex AI Pro 2.0 engines, GPT-4.1 for 1.0, GPT-4.1-mini for interim responses); Azure, ElevenLabs and Deepgram for speech; some supporting models are hosted by Cisco. source, source 2, source 3 · checked October 31, 2026 |
| Price | Not published as of October 31, 2026 |
Connections to outside MCP servers
Webex AI Agent in Webex Contact Center can call tools on external MCP servers during customer conversations. Developers define the tools; administrators choose which servers and tools the organization can use, at organization level only. OAuth 2.0 Authorization Code servers are not yet supported as AI Agent actions. No release stage is published. source, source 2, source 3 · checked October 31, 2026
Compliance
- FedRAMP: Cisco states Webex for Government has FedRAMP Authorization at the Moderate impact level, with reciprocity for DoD Impact Level 2. The FedRAMP Marketplace lists Webex for Government as FedRAMP Certified, Class C (Moderate). Cisco does not state that Cisco AI Assistant is covered; its developer docs mark the Meeting Summaries API as not supported for Webex for Government (FedRAMP), and Caller Intent is not supported for FedRAMP deployments. source, source 2, source 3, source 4, source 5 · checked October 31, 2026
EU AI Act
Cisco says it signed the EU AI Pact (September 2024), and the European Commission's list of AI Pact pledge signatories includes Cisco (as of October 31, 2026). source, source 2 · checked October 31, 2026
Not published by Cisco Webex as of October 31, 2026
- Organization-wide default state of Cisco AI Assistant (Cisco publishes it as on by default only for Wholesale customers)
- Retention period for saved post-meeting summaries and transcripts (set by the customer's retention policy)
- Data residency for meeting and messaging AI processing
- List price of Webex AI Agent
- Release stage of the Webex MCP servers and of the AI Agent MCP client
- Which Cisco AI Assistant features, if any, are available in Webex for Government
Changes
No changes recorded since the first check on October 31, 2026.
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