monday.com AI Footnotes
What monday.com's AI features do with your data, as monday.com publishes it. Checked October 31, 2026. monday.com in the Directory.
Agent access
monday.com-hosted Platform MCP server at https://mcp.monday.com/mcp (Streamable HTTP only), maintained by the monday.com AI team, with 60+ tools. It is preinstalled on every account; admins control it at Administration > AI governance > AI permissions > AI Connectors and can limit it to specific workspaces. MCP calls count toward the API limit, not AI credits. source, source 2, source 3, source 4 · checked October 31, 2026
monday sidekick
monday AI work platform
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | On the Enterprise plan, the AI permissions tab in the AI Governance section sets which account roles can use each AI feature and, for sidekick and AI blocks, which workspaces. source, source 2 · checked October 31, 2026 |
| Trains on customer data? | No: monday.com does not use customer data or content to train AI models and does not allow others to. It may access data for up to 60 days to monitor and improve the service; an admin can opt out by request to monday.com. source, source 2 · checked October 31, 2026 |
| Retention | Model providers operate under zero data retention. Models hosted on monday.com-controlled servers (AWS Bedrock, Azure AI, Vertex) give providers no access to customer data. Some models enabled in Admin settings, such as Fable 5 by Anthropic, may keep inputs and outputs for 30 days for harm prevention. monday.com may access data for up to 60 days to monitor and improve the service. source, source 2, source 3 · checked October 31, 2026 |
| Where data is processed | AI processing follows the account's monday.com data region. The sub-processor list marks each AI sub-processor's regions; Tavily and Exa Labs web search and dbt Labs are marked not applicable to HIPAA accounts. source, source 2 · checked October 31, 2026 |
| Model providers | Anthropic (Claude, via Google Vertex, AWS Bedrock and direct integration), OpenAI (GPT, via Azure AI, AWS Bedrock and direct integration), Google (Gemini, via Google Vertex) and NVIDIA (Nemotron, via Nebius). The AI sub-processor list also names Amazon Web Services, Google Cloud, Microsoft, Snowflake, LangChain, Tavily and Exa Labs (web search), Recall.ai (call recording), dbt Labs, Vapi (voice agents), Lakera AI (runtime security), Nebius and Cloudflare. source, source 2, source 3, source 4 · checked October 31, 2026 |
| Price | Consumption: AI credits per message, by task complexity (about 10 to 30 credits for a simple message, 150 or more for an extra complex one). Credits cost $0.01 each in USD. Customers who joined on or after May 6, 2026 buy credits with seats: at least 1,000 a month on Basic, 2,000 on Standard and 3,000 on Pro; Enterprise by quote. AI features are not available on free accounts. monday.com says credit usage is subject to change. source, source 2, source 3, source 4, source 5 · checked October 31, 2026 |
monday agents (AI agent builder and Expert Agents)
monday AI work platform
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | On the Enterprise plan, the AI permissions tab in the AI Governance section sets which account roles can use user agents, monday agents, third party agents, org agents and external AI connectors. The Agent directory tab lets admins deactivate or reassign agents. source, source 2 · checked October 31, 2026 |
| Trains on customer data? | No: monday.com does not use customer data or content to train AI models and does not allow others to. It may access data for up to 60 days to monitor and improve the service; an admin can opt out by request to monday.com. source, source 2 · checked October 31, 2026 |
| Retention | Model providers operate under zero data retention. Models hosted on monday.com-controlled servers (AWS Bedrock, Azure AI, Vertex) give providers no access to customer data. Some models enabled in Admin settings, such as Fable 5 by Anthropic, may keep inputs and outputs for 30 days for harm prevention. monday.com may access data for up to 60 days to monitor and improve the service. source, source 2, source 3 · checked October 31, 2026 |
| Where data is processed | AI processing follows the account's monday.com data region. The sub-processor list marks each AI sub-processor's regions; Tavily and Exa Labs web search and dbt Labs are marked not applicable to HIPAA accounts. source, source 2 · checked October 31, 2026 |
| Model providers | Anthropic (Claude, via Google Vertex, AWS Bedrock and direct integration), OpenAI (GPT, via Azure AI, AWS Bedrock and direct integration), Google (Gemini, via Google Vertex) and NVIDIA (Nemotron, via Nebius). The AI sub-processor list also names Amazon Web Services, Google Cloud, Microsoft, Snowflake, LangChain, Tavily and Exa Labs (web search), Recall.ai (call recording), dbt Labs, Vapi (voice agents), Lakera AI (runtime security), Nebius and Cloudflare. source, source 2, source 3, source 4 · checked October 31, 2026 |
| Price | Consumption: AI credits per agent run, by task complexity (about 10 to 50 credits for a simple task, 250 or more for an extra complex one). Credits cost $0.01 each in USD. Customers who joined on or after May 6, 2026 buy credits with seats: at least 1,000 a month on Basic, 2,000 on Standard and 3,000 on Pro; Enterprise by quote. AI features are not available on free accounts. monday.com says credit usage is subject to change. source, source 2, source 3, source 4, source 5 · checked October 31, 2026 |
AI blocks (AI-powered columns and automations)
monday AI work platform; monday CRM, dev and service boards
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | On the Enterprise plan, the AI permissions tab in the AI Governance section sets which account roles can use each AI feature and, for sidekick and AI blocks, which workspaces. source, source 2 · checked October 31, 2026 |
| Trains on customer data? | No: monday.com does not use customer data or content to train AI models and does not allow others to. It may access data for up to 60 days to monitor and improve the service; an admin can opt out by request to monday.com. source, source 2 · checked October 31, 2026 |
| Retention | Model providers operate under zero data retention. Models hosted on monday.com-controlled servers (AWS Bedrock, Azure AI, Vertex) give providers no access to customer data. Some models enabled in Admin settings, such as Fable 5 by Anthropic, may keep inputs and outputs for 30 days for harm prevention. monday.com may access data for up to 60 days to monitor and improve the service. source, source 2, source 3 · checked October 31, 2026 |
| Where data is processed | AI processing follows the account's monday.com data region. The sub-processor list marks each AI sub-processor's regions; Tavily and Exa Labs web search and dbt Labs are marked not applicable to HIPAA accounts. source, source 2 · checked October 31, 2026 |
| Model providers | Anthropic (Claude, via Google Vertex, AWS Bedrock and direct integration), OpenAI (GPT, via Azure AI, AWS Bedrock and direct integration), Google (Gemini, via Google Vertex) and NVIDIA (Nemotron, via Nebius). The AI sub-processor list also names Amazon Web Services, Google Cloud, Microsoft, Snowflake, LangChain, Tavily and Exa Labs (web search), Recall.ai (call recording), dbt Labs, Vapi (voice agents), Lakera AI (runtime security), Nebius and Cloudflare. source, source 2, source 3, source 4 · checked October 31, 2026 |
| Price | Consumption on the monday AI work platform: 8 credits per action; actions on the same item within 24 hours count once. Credits cost $0.01 each in USD. Customers who joined on or after May 6, 2026 buy credits with seats: at least 1,000 a month on Basic, 2,000 on Standard and 3,000 on Pro; Enterprise by quote. AI features are not available on free accounts. monday.com says credit usage is subject to change. source, source 2, source 3, source 4, source 5 · checked October 31, 2026 |
AI Notetaker
monday AI work platform
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | Not published as of October 31, 2026 |
| Trains on customer data? | No: monday.com does not use customer data or content to train AI models and does not allow others to. It may access data for up to 60 days to monitor and improve the service; an admin can opt out by request to monday.com. source, source 2 · checked October 31, 2026 |
| Retention | Not published as of October 31, 2026 |
| Where data is processed | AI processing follows the account's monday.com data region. The sub-processor list marks each AI sub-processor's regions; Tavily and Exa Labs web search and dbt Labs are marked not applicable to HIPAA accounts. source, source 2 · checked October 31, 2026 |
| Model providers | monday.com's AI model providers (Anthropic, OpenAI, Google and NVIDIA); the AI sub-processor list names Hyperdoc Inc. (Recall.ai) for call recording and analysis, hosted in the US and EU. source, source 2 · checked October 31, 2026 |
| Price | Consumption: 120 credits per meeting hour, measured in meeting minutes. Credits cost $0.01 each in USD. Customers who joined on or after May 6, 2026 buy credits with seats: at least 1,000 a month on Basic, 2,000 on Standard and 3,000 on Pro; Enterprise by quote. AI features are not available on free accounts. monday.com says credit usage is subject to change. source, source 2, source 3, source 4, source 5 · checked October 31, 2026 |
Compliance
Not published by monday.com as of October 31, 2026
- Default state of monday AI on a new paid account
- Admin path for turning monday AI on or off account-wide (monday.com's help articles differ: AI Permissions and Governance gives Administration > AI Governance > Settings, Get started with monday AI gives Administration > Customization > Features)
- Retention period for sidekick conversations, agent activity logs and Notetaker transcripts
- Release stage of the monday MCP server
- Whether sidekick or monday agents connect to customer-chosen outside MCP servers
- EU AI Act statement (monday.com is not on the European Commission's AI Pact signatory list on the check date)
Changes
No changes recorded since the first check on October 31, 2026.
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