Product Description

The Hospital Value Streams comprise all the major value streams typical in a healthcare provider. The Hospital Value Streams are an essential and integral part of business architecture, and instead of starting from scratch, our pre-built deliverable jumpstarts the process, accelerating time to value. However, as each company has unique processes – with dozens of variations – our deliverable is a springboard, not a fully baked, customized consulting deliverable.

(As the Hospital Value Streams is a digital deliverable, we do not accept returns or issue refunds. Please read the product description carefully before purchasing.)

Hospital Value Streams Deliverable:

• A set of 54 value streams detailed the primary and supporting activities of the value chain. The value streams are decomposed into one step of high-level detail.
• Bonus: A Guide to Value Streams.

Enterprise and Business Architects can use the Hospital value streams as a straw model and customize them to the needs of their enterprise.

(Note: While we reference business capabilities, journey maps, and process maps, please realize that this product pertains to only the value streams. We offer other products which span business capabilities. Furthermore, the value streams are in simple PowerPoint format and are editable.)

Hospital Value Streams:

In the context of business architecture, Value Streams represent the sequence of activities that deliver a product or service, creating value for the customer. They provide a comprehensive, end-to-end view of work processes, starting with the initial customer interaction and concluding with the final product or service delivery. Through this broad perspective, Value Streams shed light on how an organization accomplishes its strategic goals and meets customer needs.

Business Capabilities and Value Streams in business architecture mirror the Yin and Yang principle. Business Capabilities encapsulate what an organization is capable of doing, encompassing the essential skills, technologies, and resources needed to implement its strategy. Conversely, Value Streams describe how these capabilities are leveraged to create customer value. Business Capabilities embody the potential, while Value Streams transform this potential into action. Together, they provide a comprehensive understanding of an organization, aiding strategic decision-making and promoting alignment with strategic objectives.

Value Streams hold significant importance for a Hospital Company. Healthcare organizations navigate complex, interconnected processes that span multiple departments and stakeholders. Value Streams provide a comprehensive, holistic perspective of these processes, enabling the identification and resolution of inefficiencies, bottlenecks, or gaps. By ensuring every activity contributes to the value delivered to the end customer, waste can be reduced, and productivity can be improved.

Hospitals or healthcare providers can leverage Value Streams in several areas. In inpatient care, Value Stream Mapping can pinpoint areas of improvement to enhance efficiency and patient satisfaction. It can also help identify non-value-adding activities, such as unnecessary paperwork or waiting times. In supply chain management, Value Stream Mapping can help reduce lead times, optimize logistics, and minimize inventory costs. Value Streams can streamline complaint handling or query resolution processes for customer service, enhancing patient satisfaction.

Furthermore, Value Streams form a robust foundation for documenting detailed process maps and customer journey maps. Process maps offer a granular view of individual operations, ensuring alignment with the overall Value Stream. This alignment aids in mitigating process inefficiencies or miscommunications between departments. Similarly, customer journey maps, which track a patient’s interactions with the organization, can align with Value Streams. This alignment ensures that every patient touchpoint contributes to the overall value, enhancing the patient experience. Therefore, Value Streams are invaluable, enabling organizations to efficiently and effectively deliver value.

The Value Streams are a result of several consulting engagements at reputed enterprises. While they are practical and based on real-life scenarios, each organization is different with divergent processes, and hence you will need to customize them to your company’s unique needs.

How to Use Value Streams Deliverables:

• We strive to provide a generic and representative straw model Value Streams typical to an industry. However, as each firm differs, the specific steps in a value stream may vary – sometimes marginally and sometimes substantially. Business architects and process experts must use the deliverable as a springboard and customize it to each company’s unique needs.
• After tailoring the value streams to reflect the internal reality of your business flows, business architects can leverage the value streams to cross-map with business capabilities, detailed process maps, customer journey maps, and other artifacts to glean insight and understand the footprint and relationships between these entities.
• The value streams can be a basis for detailing the processes with additional information (actors, actions, data, systems, etc.) and crafting customer journey maps.

Fine Print:

• We sell digital products, so there are no returns, refunds, or replacements. Therefore, please read the product description carefully before making a purchasing decision.
• A generic set of Value Streams may or may not fit your needs, or the content relevance will vary substantially.
• Sold on an as-is basis and without any implied or explicit warranties.
• Consultants and firms wanting to use it for their clients have a different pricing model.
• The sale is for digital products only and does not include customization or implementation help.
• Please review our standard terms of service.