Home > Insights > Top 12 Change Management Best Practices

Top 12 Change Management Best Practices

Top 12 Change Management Best Practices

By: Ciopages Staff Writer

Updated on: Aug 13, 2022

Today, in the digital age, we need a new set of change management best practices and perspectives to help organizations manage transformational change effectively and efficiently.  The advent of the digital age and digital technologies has both a positive effect as well as severe strains on companies of transforming fast and frequently.  This relentless quest to transform imposes tremendous change management burdens. Change management in the digital age needs to be nimble, transparent, fast, experience-driven, and cohesive.

People don’t resist change. They resist being changed! – Peter Senge

Here are a dozen change management best practices for the digital age.

12 Change Management Best Practices to Consider:

  1. Have a sound transformation rationale: Some companies tend to take on transformation programs as a rite of passage. Every few years they target an area and call it a transformation. We urge enterprises to use the word “transformation” judiciously and sparingly, and not for every small incremental step.
  2. Link transformation to real business goals and go down to individual rewards: Fuzzy goals without actual timelines and measurable metrics do not help make a strong case for the change management.  In turn, change management challenges exacerbate due to this fuzziness of transformation vision.
  3. Paint the desired state vision vividly: True transformation programs are something everyone in the company can rally around.  So, it is incumbent upon the leadership to tell the story of what the transformation is all about, and how it will benefit the enterprise collectively each person individually.
  4. Leaders should not only lead but model the behaviors: This principle seems obvious and self-evident, but many leaders make comical blunders. It is like a CFO embarking on a cost reduction exercise and flies on a private charter plane to play golf with a colleague across the country.  Or a CEO who has his/her admin print emails to read and respond in ink for the admin to type the return email, while advocating the benefits of digital transformation and automation.  It is important to lead and model the right behaviors.

    It is like a CFO embarking on a cost reduction exercise and flies on a private charter plane to play golf with a colleague across the country. 

  5. Secure the buy-in and involvement of rank and file: Define “What’s in it for me?” question clearly and coherently. Employees want to know how the transformation affects them, their colleagues, the company, the customers, and the community – probably in that order.
  6. Balance the sacrifices and rewards: A lot of times, employees sacrifice significantly to make transformations happen, and they feel that seldom they reap the rewards.  Whether or not receiving the rewards is a perception or reality, corporate leadership should make the sacrifices and the rewards explicit and measurable.
  7. Constant engagement: Change management is not just a program, but should be a corporate ethos and integral part of the evolving culture.  All the change management leadership should focus on constant engagement with all layers of the organization in both formal and informal channels.
  8. Consistent formal and informal communications: Communicate. Communicate. Communicate. Over-communication should be the norm. Companies should leverage all available communication channels – email, corporate intranet, video, audio, town halls, and meetings.
  9. Identify and address resistance: Despite all good intentions and however great the transformation might be, there will always be skeptics and obstructionists.  Identifying pockets of resistance, appreciating their rationale, and addressing their concerns and bringing them into the mainstream is a critical success factor.
  10. Celebrate successes: Don’t wait until the end or a significant milestone. But celebrate every small and considerable victory. Publicize the achievements to everyone to inspire and motivate other teams.
  11. Assess, adjust, and adapt the change management to evolving needs: Irrespective of which change management framework you follow, and however great the change management plan is, you will still need to learn from the ground and refine the process. Iterative refinement and institutionalizing best practices should be an essential path forward.
  12. Dispassionate review to measure the efficacy of the change program: At the end of every transformation program, most enterprises tend to engage in kumbayah moments and sweep the deficiencies under the rug. Instead, agreeing to a set of key performance indicators and ensuring there is an accounting of the results should help influence and shape the future programs.

Did we miss any significant change management best practices? What other change management principles, practices, and perspective would you suggest? Please share your experiences.


Change Management Offerings from our Partners:

Science of Successful Organizational Change

Make Change Happen

Managing your Team through Change

Financial Times Change Management Briefing

Master the Change Process

Fundamentals of Change Management


Products Related to Changement Management Best Practices:

Change Management Best Practices – Related Articles

Top Ten Change Management Models - What are Change Management Models? Change Management Models are frameworks which encapsulate a foundational concept, a methodology, a content metamodel,… ...Read More
Top Ten Change Management Thought Leaders - Who are the top ten change management thought leaders? Here is the take of CIOPages.com. We admit that any list… ...Read More
Top 12 Change Management Best Practices - Today, in the digital age, we need a new set of change management best practices and perspectives to help organizations… ...Read More
Change Management in the Digital Age - Change Management in the digital age is challenging as the digital realities are forcing companies to change more frequently and… ...Read More
CIOPages.com Change Management Framework - CIOPages.com Change Management Framework is a simple and yet a comprehensive metamodel that will allow an enterprise to plan and… ...Read More
Change Management Roadblocks - The most prominent change management roadblocks are not necessarily about the frameworks, plans, and procedures but the mindset of people,… ...Read More
Change Management Reality Check - Enterprise transformations result in tremendous challenges and here is a change management reality check.  In fact, change management should begin… ...Read More
The Top 7 Change Management Barriers - The Top 7 Reasons Change Management Programs Fail Change has its enemies.  ~Robert Kennedy Do As I Say:  One of… ...Read More
CEO as the Change Management Leader - The CEO must become the Chief Change Management Leader for companies that are in the middle of a massive enterprise-wide… ...Read More



Licensing Options:

We keep the licensing options – clean and straightforward.

Individual License: Where we offer an individual license, you can use the deliverable for personal use. You pay only once for using the deliverable forever. You are entitled any new updates within 12 months.

Enterprise License: If you are representing a company, irrespective of size, and intend to use the deliverables as a part of your enterprise transformation, the enterprise license is applicable in your situation. You pay only once for using the deliverable forever. You are entitled any new updates within 12 months.

Consultancy License: A consulting or professional services or IT services company that intends to use the deliverables for their client work need to pay the consultancy license fee. You pay only once for using the deliverable forever. You are entitled any new updates within 12 months.

Product FAQs:

Can I see a Sample Deliverable?

We are sorry, but we cannot send or show sample deliverables. There are two reasons: A) The deliverables are our intellectual property, and we cannot share the same. B) While you may be a genuine buyer, our experience in the past has not been great with too many browsers and not many buyers. We believe the depth of the information in the product description and the snippets we provide are sufficient to understand the scope and quality of our products.

When can I access my deliverables?

We process each transaction manually and hence, processing a deliverable may take anywhere from a few minutes to up to a day. The reason is to ensure appropriate licensing and also validating the deliverables.

Where can I access my deliverables?

Your best bet is to log in to the portal and download the products from the included links. The links do not expire.

Are there any restrictions on Downloads?

Yes. You can only download the products three times. We believe that is sufficient for any genuine usage situation. Of course, once you download, you can save electronic copies to your computer or a cloud drive.

Can I share or sell the deliverables with anyone?

You can share the deliverables within a company for proper use. You cannot share the deliverables outside your company. Selling or giving away free is prohibited, as well.

Can we talk to you on the phone?

Not generally. Compared to our professional services fee, the price of our products is a fraction of what we charge for custom work. Hence, our business model does not support pre-sales support.

Do you offer orientation or support to understand and use your deliverables?

Yes, for a separate fee. You can hire our consultants for remote help and in some cases for onsite assistance. Please Contact Us.