Directory IT Service ManagementEndpoint & Device ManagementZoho Assist

Zoho Assist

About Zoho Assist

Zoho Assist establishes secure, web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers. The product supports outsourced IT and MSP support scenarios. It provides attended remote desktop support to multiple device types. It is used by IT help desks to resolve customer issues.

Products

Remote support: Troubleshoots remote computers or mobile devices via ad-hoc or on-demand sessions.
Remote access: Enables unattended access to computers and mobile devices to monitor, maintain, and troubleshoot them.
Remote camera sharing: Provides augmented reality-based remote assistance using a customer's smartphone camera or smartglasses.
Unified endpoint management: Detects vulnerabilities, automates patch deployments, and enforces compliance from a single console.

Used for

Resolving customer issues through IT help desks
Guiding customers through forms and checkouts in real time

Who it is for

Outsourced IT and Managed Service Providers
Customer support technicians
IT help desks
Enterprises with large and growing operations

From Zoho Assist's own website, read 2026-10-23. How we build listings.

How to evaluate Endpoint & Device Management

This is how the CIOPages Research Team evaluates this category. It is not an assessment of Zoho Assist. It comes from our Unified Endpoint Management (UEM) buyer guide.

30%

OS Breadth & Per-Platform Depth

Genuine management depth on every OS you run — Windows, macOS, iOS/iPadOS, Android (incl. Android Enterprise work profile), Linux, and rugged/wearable/shared devices — not just an enrollment checkbox. How quickly the vendor supports new Apple Declarative Device Management and Android features each OS release

20%

Identity & Zero-Trust Integration

Native conditional access tied to device compliance/posture, integration with your IdP (Entra ID, Okta, Google), certificate and Wi-Fi/VPN provisioning, and how device signals feed access decisions rather than living in a silo

18%

Security Convergence

Built-in or tightly integrated mobile threat defense, endpoint privilege management, vulnerability/patch posture, attack-surface and compliance enforcement, and clean hand-off to your EDR/XDR — UEM as a security control, not just inventory

17%

App, Patch & Configuration Lifecycle

OS and third-party patching coverage and cadence, app deployment and packaging (incl. macOS and store/VPP apps), zero-touch provisioning (Autopilot, Apple ADE, Android zero-touch), policy/baseline management, and self-healing or remediation automation

10%

Scale, DEX & Administration

Performance and reliability at your device count, multi-tenant/RBAC and delegated admin, reporting and fleet visibility, end-user self-service, and digital employee experience (DEX) telemetry — device health and remediation, not just compliance state

Deployment Model & Licensing Fit

Cloud vs. self-hosted/on-prem options and data residency, how the per-device/per-user model maps to your estate, and whether the capability you need is bundled in licenses you already own or is a paid add-on tier

Other Endpoint & Device Management Vendors

BeyondTrust Remote Support

Bomgar (BeyondTrust)

Citrix Endpoint Management

CIOPages put this listing together from public sources. It’s information, not an endorsement. How we build listings. Work here? Claim this listing or .