Gong AI Footnotes
What Gong's AI features do with your data, as Gong publishes it. Checked October 31, 2026. Gong in the Directory.
Agent access
Gong MCP server at https://mcp.gong.io/mcp, read-only, with ask_account, ask_deal and generate_brief tools that return AI-generated insights, not raw transcripts; private calls are excluded. A tech admin creates each integration under Admin center > Settings > Ecosystem > MCP. Native integrations for Claude, ChatGPT and Microsoft Copilot. Requires a paid seat and consumes Gong credits. The Gong Public API is available on any plan. source, source 2, source 3, source 4, source 5 · checked October 31, 2026
Call briefs (AI call summaries)
Gong (any plan)
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | Admins and team members can set up brief types beyond the default Highlights brief. No switch that turns off call briefs alone is published. source, source 2 · checked October 31, 2026 |
| Trains on customer data? | No for generative AI: Gong states customer data is never used to train generative AI models and that outputs are generated within the customer's own data environment. source · checked October 31, 2026 |
| Retention | By default, calls, emails and transcripts are kept for the lesser of 3 years and the time the company is a customer. Calls in the company library are kept until deleted unless an admin applies the policy to them. A custom period can be requested. Data is deleted 30 days after the company stops being a customer. source, source 2, source 3, source 4 · checked October 31, 2026 |
| Where data is processed | New customers choose US or EU data centers on AWS; US is the default. The AI sub-processors (AWS, Google Cloud, Microsoft) are listed for the USA and EU, plus global endpoints for application AI services. source, source 2 · checked October 31, 2026 |
| Model providers | Gong says its AI is developed in-house. The sub-processor list names Amazon Web Services, Google Cloud and Microsoft for application AI functionality; no model vendor is named. source, source 2, source 3 · checked October 31, 2026 |
| Price | Included with seats. Generating a brief in the app uses no Gong credits; briefs generated through the API, the MCP server or automation do, and each web search carried out for a brief consumes 10 credits. Gong publishes no list prices: licenses are per user plus a platform fee. source, source 2, source 3, source 4, source 5 · checked October 31, 2026 |
Gong Assistant and agents (successor to AI Ask Anything)
Gong Foundation
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | Access follows the Gong Foundation seat, set in Admin center > Settings > Team members > Seats. In Admin center > Settings > Permission profiles > Gong Assistant, admins allow or block Build assets and Create documents. Agents are personal assets under Assets > Agents. source · checked October 31, 2026 |
| Trains on customer data? | No for generative AI models. source · checked October 31, 2026 |
| Retention | Gong saves each user's chat history, visible only to that user; no retention period for chats is published. Agent activity is not in a central audit log. source, source 2 · checked October 31, 2026 |
| Where data is processed | Not published as of October 31, 2026 |
| Model providers | Gong says its AI is developed in-house; AWS, Google Cloud and Microsoft are listed for application AI functionality. source · checked October 31, 2026 |
| Price | Included with the Gong Foundation seat; collaborators cannot use it. Running agents and Quick mode use no credits. Deep mode reports consume Gong credits, estimated at 1,000 to 3,000 per report. source, source 2, source 3 · checked October 31, 2026 |
Gong AI agents in Agent Studio (AI Briefer, AI Deal Monitor, AI Call Reviewer, AI Composer and others)
Gong (Agent Studio)
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | Business admins configure agents in Admin center > Agent studio; some can be tested before deployment. Gong says most agents are in Agent Studio and others will launch later. source, source 2 · checked October 31, 2026 |
| Trains on customer data? | No for generative AI models. source · checked October 31, 2026 |
| Retention | Agents work on calls, emails and transcripts held under the company retention policy: by default the lesser of 3 years and the time the company is a customer. source, source 2 · checked October 31, 2026 |
| Where data is processed | Not published as of October 31, 2026 |
| Model providers | Gong says its AI is developed in-house; AWS, Google Cloud and Microsoft are listed for application AI functionality. source · checked October 31, 2026 |
| Price | Agents used by individual users are included with seats. Question-based AI Trackers and the AI Ask Anything and AI Briefer APIs consume Gong credits from a company pool allocated by seat type and count; more credits can be bought. No credit price is published. source, source 2 · checked October 31, 2026 |
Connections to outside MCP servers
Gong AI agents such as AI Briefer call external MCP servers over Streamable HTTP: approved partners from the Gong Collective or custom servers. A tech admin sets each connection, with shared access or personal access that each user must also authorize. No release stage is published. source, source 2 · checked October 31, 2026
Compliance
- HIPAA: Gong maps HIPAA security requirements in its SOC 2 Type II report and offers PHI redaction for English-language calls. Gong states it is not a covered entity. No BAA offer is published. source, source 2 · checked October 31, 2026
- ISO/IEC 42001: Certified to ISO 42001:2023 for AI management. source · checked October 31, 2026
- SOC 2: SOC 2 Type II report covering Gong operations; ISO 27001, 27017, 27018 and 27701 certified. source · checked October 31, 2026
Not published by Gong as of October 31, 2026
- Default state of call briefs and Gong Assistant, and a switch that turns off Gong AI features for the whole company
- Whether customer data trains Gong's non-generative models (the published statement covers generative AI only)
- The model vendors behind Gong AI features
- Retention period for Gong Assistant chat history
- List prices for seats, the platform fee and Gong credits
- Release stage of the Gong MCP server and MCP client
- A Business Associate Agreement for HIPAA
- FedRAMP authorization
- EU AI Act statement (Gong is not on the European Commission GPAI Code of Practice or AI Pact signatory lists on the check date)
Changes
No changes recorded since the first check on October 31, 2026.
How this page is made, and how to send a correction: method.