SAP AI Footnotes
What SAP's AI features do with your data, as SAP publishes it. Checked October 31, 2026.
Agent access
The MCP Gateway in SAP Integration Suite creates MCP servers from SAP and non-SAP APIs, HTTP endpoints, RFC back ends or remote MCP servers; availability depends on the Integration Suite service plan. SAP also describes an Agent Gateway that exposes Joule Agents over A2A 0.3.0, but its architecture center (updated October 26, 2026) says communication with third-party agents through the Agent Gateway is not yet supported. source, source 2, source 3, source 4 · checked October 31, 2026
Joule (Joule Work, base)
Every SAP cloud subscription (Base AI)
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | Joule Admin Center (tenant_admin role), Joule Feature Selection tab: toggles for optional capabilities. FileQnA and Web Search are off by default. Use AI Model Knowledge is on by default and appears only after SAP makes it visible on request. source, source 2 · checked October 31, 2026 |
| Trains on customer data? | Yes: SAP may use customer data to improve existing AI features of the subscribed cloud service, subject to the customer agreement. Use to develop new AI features needs the customer's agreement to the product development schedule, set at purchase and revocable in SAP for Me. SAP does not share customer data with other vendors to train their LLMs. Joule data is anonymized before it is analyzed for improvement. source, source 2, source 3, source 4, source 5, source 6 · checked October 31, 2026 |
| Retention | Joule interaction data is kept for one year by default; customers change the period through a support ticket. Conversation logs are stored when the global account admin consents in the Joule Booster. Third-party model providers process the data only and do not store it. source, source 2, source 3 · checked October 31, 2026 |
| Where data is processed | Joule runs in SAP BTP data centers on AWS, Microsoft Azure, Google Cloud and SAP's Converge Cloud in the US, Germany and the Netherlands (including EU11, EU access only), the UAE, Australia, Singapore, Japan, India and Brazil. The page lists a subprocessor region for each data center that matches its own region. source · checked October 31, 2026 |
| Model providers | Partner LLMs offered through SAP's generative AI hub, under contracts that prohibit training on customer data; SAP does not name them on this page. Web search uses Perplexity models. source, source 2, source 3 · checked October 31, 2026 |
| Price | Included with every SAP cloud subscription; Base AI uses no AI Units. SAP plans to move most generative AI features that now need AI Units into Base AI in January 2027. source, source 2, source 3 · checked October 31, 2026 |
Joule Agents and Joule Assistants
SAP Premium AI (AI Units)
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | SAP for Me: AI Unit balance and consumption by agent, feature and tenant, budgets and limits, and deactivation of agents or features. source, source 2 · checked October 31, 2026 |
| Trains on customer data? | Yes: SAP may use customer data to improve existing AI features of the subscribed cloud service, subject to the customer agreement. Use to develop new AI features needs the customer's agreement to the product development schedule, set at purchase and revocable in SAP for Me. SAP does not share customer data with other vendors to train their LLMs. source, source 2, source 3, source 4, source 5 · checked October 31, 2026 |
| Retention | Not published as of October 31, 2026 |
| Where data is processed | Not published as of October 31, 2026 |
| Model providers | Not published as of October 31, 2026 |
| Price | Consumption: 0.02 AI Units per Standard action and 0.05 AI Units per Advanced action for Joule Agents, Joule Work and Agentic Thinking; Joule Assistants have no separate charge. AI Units are bought annually (SKU 8019164) and expire after 12 months. Every AI Unit customer gets 15,000 free Joule Work actions. SAP publishes no AI Unit list price. source, source 2, source 3, source 4, source 5 · checked October 31, 2026 |
Joule Studio (custom agents, apps and n8n workflows)
SAP Business AI Platform (custom-built AI)
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | Not published as of October 31, 2026 |
| Trains on customer data? | Yes: SAP may use customer data to improve existing AI features of the subscribed cloud service, subject to the customer agreement. Use to develop new AI features needs the customer's agreement to the product development schedule, set at purchase and revocable in SAP for Me. SAP does not share customer data with other vendors to train their LLMs. source, source 2, source 3, source 4, source 5 · checked October 31, 2026 |
| Retention | Not published as of October 31, 2026 |
| Where data is processed | Not published as of October 31, 2026 |
| Model providers | Not published as of October 31, 2026 |
| Price | Free at design time. Production runtime is billed on consumption (compute, storage, agent memory, workflow executions and AI tokens) through BTPEA, CPEA or pay-as-you-go, and is free of charge through the end of 2026. Available to customers who deployed Joule and have one of those agreements. source, source 2, source 3 · checked October 31, 2026 |
SAP Joule for Consultants
SAP Premium AI (AI Units, per user)
| On by default? | Not published as of October 31, 2026 |
|---|---|
| How an admin turns it off | Tenant settings: the Enable Web Search toggle turns public web results on or off for all users of the tenant. source · checked October 31, 2026 |
| Trains on customer data? | Not published as of October 31, 2026 |
| Retention | Not published as of October 31, 2026 |
| Where data is processed | Not published as of October 31, 2026 |
| Model providers | Not published as of October 31, 2026 |
| Price | 35 AI Units per assigned user per month, including a pooled allowance of 22,900 requests per user per month; extra requests cost 2 AI Units per 1,000. source, source 2 · checked October 31, 2026 |
Connections to outside MCP servers
Agents built in Joule Studio can use MCP servers as tools, which the developer adds when defining the agent; Joule Studio can also generate an MCP server from an SAP OData or REST API. Joule calls outside agents over A2A (Bring Your Own Agent). No release stage is published. source, source 2, source 3 · checked October 31, 2026
Compliance
- ISO/IEC 42001: SAP states it holds ISO/IEC 42001 certification. The page does not list which products are in scope. source · checked October 31, 2026
EU AI Act
SAP says it is aligning its operations with the EU AI Act as it comes into effect, has implemented the Act's Article 5 rules on prohibited practices, and monitors implementing acts and national laws. source, source 2 · checked October 31, 2026
Not published by SAP as of October 31, 2026
- Named LLM providers and models behind Joule and Joule Agents
- List price of an AI Unit in USD
- Whether Joule is active for users when a cloud subscription starts (Joule is provisioned per tenant through SAP BTP)
- Retention period for Joule Agents and Joule Studio agent data
- Release stage of the MCP Gateway and of MCP tools in Joule Studio
- A date when outside agents can call Joule Agents through the Agent Gateway
- Whether Joule is covered by SAP's HIPAA or FedRAMP offerings
Changes
No changes recorded since the first check on October 31, 2026.
How this page is made, and how to send a correction: method.