Product Description

Hospital Business Capabilities Model: Do you run a hospital? Or work in an IT function who tech enables hospital operations? Do you know what your capabilities are? Oh, we are not talking about “Specialties” such as cardiology, pediatrics, or Nephrology.  We are talking about the “business capabilities” that capture the essence of your hospital operations. Hospital Business Capabilities Model is a pre-built and customizable list of hospital capabilities. The hospital capability model is an integrated and in-depth matrix and captures the essence of all critical functions of a healthcare provider. The hospital business capabilities map will serve as a foundation to drive technology enablement and enterprise transformation decisions.


Hospital Business Capabilities Model Overview:

A business capability model is a must-have tool for business and enterprise architects to jumpstart capability modeling and business architecture efforts.

The Hospital business capabilities map includes the following formats:

An Excel spreadsheet with the list of healthcare capabilities. The spreadsheet also includes additional worksheets with templates to conduct a capabilities assessment as well as a model to map core relationships.

A PowerPoint format with the top three levels in a nested visualization.

A Word document with capabilities in a multilevel list format.

BONUSES: Several bonus documents about capability modeling and business architecture.

How to use the Hospital Business Capabilities Model?

As leaders who run hospital operations or provide the IT solutions, you are aware of the lack of alignment between business and technology and suboptimal solutions and siloed applications.

It is essential to realize at a foundational level, a business capability model abstracts and functions and flows into stables entities, and it is a foundational business architecture deliverable. The CIOPages Hospital capabilities model encapsulates end-to-end aspects of the functions of a hospital in a comprehensive, multi-level list.

There are several benefits from business capabilities, including, among others:

  • Capabilities act as a common language between business and technology teams.
  • Capabilities are an abstraction of business functions and flows that are stable and long-lasting.
  • A capability-based roadmap helps shifts the focus away from project execution and toward the evolution of capabilities.
  • The relationship mapping between capabilities and systems/applications provides a footprint analysis and can lead to better application portfolio rationalization decisions.

Sample Hospital Business Capabilities.

(The example below is a sliver of the Hospital business capabilities model.)
Hospital Capabilities Snippet:

  • 1. Patient Administration
    • 1.1 XXXXX
    • 1.2 XXXXX
    • 1.3 XXXXX
    • 1.4 XXXXX
  • 2. Clinical Administration
    • 2.1 XXXXX
    • 2.2 XXXXX
    • 2.3 XXXXX
    • 2.4 Diagnostics Management
      • 2.4.1 Lab Schedule Management
      • 2.4.2 Order Receiving and Processing
      • 2.4.3 work List Management
      • 2.4.4 Lab work
        • Test Administration
        • Test Analysis
        • Lab Work Reporting
      • 2.4.5 Lab Kit Management
      • 2.4.6 Quality Assurance
  • 3. Hospital Resource Management

(There are several more pillars and additional details in multiple levels of granularity.)
The Hospital capabilities matrix includes a decomposition of up to level 2, 3, and 4 as essential.

The hospital business capabilities model is a result of the combined efforts of business architects, hospital domain experts, and enterprise architects. The hospital capabilities list strives to be mutually exclusive, collectively exhaustive, and individually a whole.

Additional Bonus Deliverables offered FREE of Charge:

FREE BONUS Deliverables
General Intro to Capability Modeling
Business Architecture Framework
Business Capability Profile Template
Capability Assessment Template - Criteria and Notes
Role and Responsibilities of Business Architecture Leader

Fine Print:

  • The Hospital business capabilities model is a digital product and hence, absolutely no returns or refunds.
  • A generic capabilities model may or may not fit your needs, or the percentage of which capabilities are relevant will vary widely.
  • Sold on an as-is basis and without any implied or explicit warranties
  • Consultants and consulting firms who want to use it for their clients have a different pricing model.
  • The sale is for the model only and does not include customization or implementation help.
  • Please review our standard terms of service.

Need Customization Help?

Contact Us

What are Business Capabilities?

Business Capabilities describe “What” business does. Business capabilities act as the foundational building blocks in business architecture as they are the solid components and stable entities to model a company. There is a lot of information on capabilities here. 

What is the value of a Business Capabilities Model?

  • A well-structured business capability model aligns business and technology.
  • A company-wide capabilities matrix provides a common language that bridges the traditional gap between business and IT teams.
  • A granular capability model (not too high level) allows for mapping to technology components to understand the functional sufficiency and footprint of applications to meet business needs.
  • A company-wide capabilities assessment with regards to strategic importance, underlying process maturity, adequacy of resourcing, and level of technology enablement paints a vivid picture of the state of the enterprise.
  • Requirements backlog anchored to a capability helps companies focus on capability evolution, not siloed project execution.
  • Using capabilities as Lego blocks, business owners and product managers can communicate their needs better to allow for optimal technology enablement.
  • A detailed capabilities list, with logical clusters of related functionality, helps in vendor evaluation and selection.
  • A capability view helps you identify conflicts, overlaps, and redundancies and zero in on the weak areas to develop a roadmap to evolve the capabilities.

Will a generic business capabilities map fit our unique needs?

The goal of business capability maps is to meet or beat a threshold of 75-80% relevance. There is always that 20-25% that may need to be modified and customized to capture the unique essence of your enterprise. Also, having a pre-built capability reference model helps in a) not missing out on the core and distinct business capabilities and b) spend 80% of your time on the 20% of the capabilities that make you who you are!

But I’ve seen this entire Capability Map depicted as a few boxes. Why so many Capabilities?

The problem with some of the mickey-mouse capability maps is that they are too high level and are nothing more than a few boxes and arrows that can become Wall Art.
For a capability to link strategy to execution, and to bring about functional enablement at a feature/function level, a well-structured and deeply-decomposed business capability map is essential.

Managing hundreds of capabilities – writing capability profiles, assessing the capabilities, conducting a gap analysis between the desired state and current state of company capabilities, and anchoring backlog items to capabilities – is a complex task, and it may benefit your firm to have a capability modeling software.

Can you help us customize the business capabilities model to our enterprise needs?

We are glad you asked! Yes, of course. Our domain and functional experts can contribute to take these sample business capabilities model and customize to your needs.
With a full-fledged capability reference model as an accelerator, the work will be fast, efficient, and effective.

Contact us for Advisory/Consulting Services.

Why should I pay?

The domain knowledge and intellect that went into constructing the capability models is very high. The cost is less than 2-hours of time of a low-priced consultant. Or perhaps the price of pizza lunch for the team to brainstorm and whiteboard the enterprise business capabilities model.

Consider the ROI: B) The hours of work it will have saved your team if they tried to build something from scratch. B) The time saved due to the straw model covering 75-80% of your needs. And c) the value of focusing on what makes you unique rather than work on the entire list of corporate capabilities.