HappyFox
About HappyFox
HappyFox's product brings email, phone, and social requests into one queue. It organizes tickets by status, priority, category, and assignee. It provides a searchable help center for customers.
Products
- HappyFox AI: Summarizes tickets, drafts replies, and surfaces answers.
- Autopilot: Adds AI agents to update ticket fields and flag duplicates.
- Chatbot: Answers from the company's knowledge base and hands off to agents with context.
- Rise: Reviews responses with scorecards and shares agent feedback.
- HappyFox CRM: A CRM product offered with a startup program including unlimited users and AI credits.
Used for
- Routing tickets and automating routine actions using Smart Rules.
- Tracking ticket activity and agent performance.
- Capturing details needed by support teams with custom fields.
- Tracking administrative changes with audit logs.
- Controlling agent access with two-factor authentication and security policies.
Who it is for
- Organizations in education.
- Organizations in e-commerce.
- Organizations in healthcare.
- Organizations in government.
From HappyFox's own website, read 2026-10-23. How we build listings.
How to evaluate ITSM Platforms
This is how the CIOPages Research Team evaluates this category. It is not an assessment of HappyFox. It comes from our Enterprise Service Management (ESM) buyer guide.
25%
ITSM Core
Incident, problem, change, request management; ITIL 4 alignment; CMDB accuracy; SLA/XLA tracking
20%
Enterprise Workflow
Non-IT service catalogs (HR, Facilities, Legal), low-code workflow builder, cross-department orchestration
20%
AI & Automation
AI virtual agents, auto-classification, predictive intelligence, knowledge recommendations, generative AI
15%
Self-Service & Experience
Service portal, mobile app, conversational interface (Teams/Slack), employee experience metrics
10%
Integration & Platform
API-first architecture, iPaaS connectors, ITOM integration, observability tool integration, SSO/SCIM
10%
Reporting & Analytics
Real-time dashboards, custom reports, trend analysis, executive scorecards, benchmarking data
Other ITSM Platforms Vendors
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Quick Facts
www.happyfox.com Pricing pageCategoryIT Service Management
SubcategoryITSM Platforms
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