CIOPages
For vendorsCorrections to your listing are free
Fix an error, free List a company, free Order a Spotlight listingAbout Spotlight listings
DirectoryEnterprise ApplicationsCRM & SalesHelp Scout

Help Scout

About Help Scout

Help Scout provides an AI support suite for customer-first teams. The platform brings email, SMS, social, chat, and voice into one space. It includes an AI agent called Scout that resolves customer requests. It is used by over 12,000 customer-facing teams. Over 950 million customer conversations have taken place in Help Scout. The company was founded in 2011.

Used for

  • Managing customer conversations across multiple channels in one inbox.
  • Resolving customer requests automatically with an AI agent.
  • Drafting replies based on past conversations and help content.
  • Building a searchable, branded help center.

Who it is for

  • Ecommerce businesses.
  • Manufacturing and logistics companies.
  • Insurance companies.

From Help Scout's own website, read 2026-10-23. How we build listings.

How to evaluate CRM & Sales

This is how the CIOPages Research Team evaluates this category. It is not an assessment of Help Scout. It comes from our Customer Relationship Management (CRM) buyer guide.

25%
Adoption & Usability
Time-to-log a deal update, mobile and inbox-native experience (Outlook/Gmail), in-context guidance, minimal required fields, and whether reps get value back (next-best-action, enrichment) rather than only feeding management reports
20%
Sales, Service & Marketing Coverage
Pipeline and opportunity management, forecasting, CPQ/quoting, case and field service, campaign and lead management, and how unified the customer record is across functions versus stitched together
20%
Customization & Extensibility
Configuration vs. code boundary, low-code app building, sandbox/release management, app marketplace depth, and the long-run admin and upgrade burden the flexibility creates
15%
AI Agents & Data Foundation
Quality of embedded copilots and autonomous agents (drafting, lead qualification, record updates), grounding in unified customer data, guardrails and human-in-the-loop controls, and whether agent value is real or demo-ware
12%
Integration & Ecosystem
Native ties to your productivity, ERP, marketing, and data stack, API and event coverage, prebuilt connectors, and the size and quality of the implementation-partner and developer ecosystem
8%
TCO, Licensing & Data Governance
Per-seat vs. consumption/agent-credit cost as AI usage grows, edition gating of must-have features, data residency and privacy controls, certifications (SOC 2, ISO 27001, GDPR), and admin-FTE load

CIOPages put this listing together from public sources. It’s information, not an endorsement. How we build listings. Work here? Claim this listing or .

Quick Facts

www.helpscout.com Pricing page
CategoryEnterprise Applications
SubcategoryCRM & Sales

We publish a detail only when we can point at the page it came from. Know when Help Scout was founded or where it is based? Send it to us, free.

Keep reading

Buyer Guide
Customer Relationship Management (CRM)
Job 06
Secure and comply

AI agents act on systems with their own identities, and auditors and boards ask about them.

RFP questions
The RFP question bank

Vendor questions by category, from security to commercial terms.