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Jira Service Management (Atlassian)

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About Jira Service Management (Atlassian)

Jira Service Management is a platform that allows teams to deliver service at scale.

Key Capabilities

✓AI-powered automated request triage and resolution
✓Centralized service desk for IT and business teams
✓Incident detection, escalation, and post-incident analysis
✓Change management with risk minimization
✓Self-service portals with AI virtual agents

Integrations

Jira SoftwareConfluenceSlack

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Digital Workplace & Employee Experience

Compare Microsoft Viva, Staffbase, Simpplr, Unily, LumApps, Firstup, Workvivo, and Interact — with the suite-native-vs-dedicated-DEX call, and whether you can actually reach the frontline, as the deciding criterion.

Unified Endpoint Management (UEM)

Evaluate Microsoft Intune, Omnissa Workspace ONE, Ivanti, Jamf, ManageEngine, IBM MaaS360, and SOTI against your full device estate — where the win is on the macOS, mobile, and rugged long tail, not the Windows fleet every vendor handles.

This profile was compiled by CIOPages from public sources with AI assistance, and may be incomplete or out of date. It is informational only and not an endorsement. Represent this vendor? Claim this listing or .

Quick Facts

www.atlassian.com/software/jira/service-management

CategoryIT Service Management

PricingSubscription

DeploymentSaaS

Target SizeEnterprise

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