SolarWinds Service Desk
About SolarWinds Service Desk
It streamlines IT operations and elevates user experiences through IT service management. The product integrates with other applications and systems used by IT teams.
Used for
- Correlating assets to incidents for root cause analysis
- Maintaining a history of changes for rollback or audit purposes
- Engaging users via web, email, Teams, Slack, or mobile app
Who it is for
- Academic institutions, government organizations, and nonprofit organizations.
From SolarWinds Service Desk's own website, read 2026-10-23. How we build listings.
How to evaluate ITSM Platforms
This is how the CIOPages Research Team evaluates this category. It is not an assessment of SolarWinds Service Desk. It comes from our Enterprise Service Management (ESM) buyer guide.
25%
ITSM Core
Incident, problem, change, request management; ITIL 4 alignment; CMDB accuracy; SLA/XLA tracking
20%
Enterprise Workflow
Non-IT service catalogs (HR, Facilities, Legal), low-code workflow builder, cross-department orchestration
20%
AI & Automation
AI virtual agents, auto-classification, predictive intelligence, knowledge recommendations, generative AI
15%
Self-Service & Experience
Service portal, mobile app, conversational interface (Teams/Slack), employee experience metrics
10%
Integration & Platform
API-first architecture, iPaaS connectors, ITOM integration, observability tool integration, SSO/SCIM
10%
Reporting & Analytics
Real-time dashboards, custom reports, trend analysis, executive scorecards, benchmarking data
Other ITSM Platforms Vendors
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Quick Facts
www.solarwinds.com/service-desk Pricing pageCategoryIT Service Management
SubcategoryITSM Platforms
DeploymentCloud-based
PricingPer technician, per month
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