SolarWinds Service Desk
FundedUnified IT service management for hybrid IT environments.
About SolarWinds Service Desk
SolarWinds Service Desk is an IT service management (ITSM) platform designed to streamline and automate IT operations for enterprise organizations. It provides comprehensive capabilities including incident management, asset and configuration management (CMDB), change management, problem management, and service catalog functionalities. The platform is built to support hybrid IT environments, enabling IT teams to deliver faster, more efficient service and improve operational resilience.
Targeted at enterprise IT organizations, SolarWinds Service Desk helps reduce downtime and enhance productivity by integrating AI-powered automation and observability tools. Its user-friendly employee service portal and mobile app improve end-user experience, while extensive reporting and benchmarking dashboards provide actionable insights for continuous service improvement. The platform also supports enterprise service management, extending ITSM principles across the organization to non-IT departments.
Key Capabilities
- ✓Incident and problem management
- ✓Asset and configuration management (CMDB)
- ✓AI-powered IT service automation
- ✓Employee self-service portal and mobile app
- ✓Comprehensive reporting and dashboards
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