Directory IT Service ManagementEndpoint & Device ManagementSyncro

Syncro

About Syncro

Syncro provides a unified IT management and security platform for MSPs and IT departments. The platform combines endpoint management, patch management, ticketing, remote access, and Microsoft 365 security in one integrated system. It includes built-in agentic service delivery that automates triage and routine fixes. Syncro combines Remote Monitoring and Management, Professional Services Automation, endpoint management, Microsoft 365 security, patch management, and cloud backup in a single platform. It is priced with flat per-technician pricing.

Products

RMM & Endpoint Management: Monitors, scripts, and remediates managed endpoints with automation.
PSA & Service Automation: Provides a help desk with ticketing, automated billing and invoicing, and customizable user portals.
Microsoft 365 Security: Syncs with Entra ID, enforces CIS-aligned security baselines, and detects configuration drift.
Agentic Service Delivery: Uses AI to handle ticket triage, context gathering, and routine fixes.
MCP Server: Connects Syncro data to AI tools such as Claude, ChatGPT, and Copilot.
Patch Management: Provides policy-driven OS and third-party patching.

Used for

Monitoring and remediating managed endpoints
Automating ticket triage and dispatch
Resolving identity requests such as password and MFA resets
Tracking patch status and compliance
Creating and sending client invoices

Who it is for

Managed service providers (MSPs)
IT departments
IT directors managing lean teams
MSP owners whose technicians need to do more without burning out

From Syncro's own website, read 2026-10-24. How we build listings.

How to evaluate Endpoint & Device Management

This is how the CIOPages Research Team evaluates this category. It is not an assessment of Syncro. It comes from our Unified Endpoint Management (UEM) buyer guide.

30%

OS Breadth & Per-Platform Depth

Genuine management depth on every OS you run — Windows, macOS, iOS/iPadOS, Android (incl. Android Enterprise work profile), Linux, and rugged/wearable/shared devices — not just an enrollment checkbox. How quickly the vendor supports new Apple Declarative Device Management and Android features each OS release

20%

Identity & Zero-Trust Integration

Native conditional access tied to device compliance/posture, integration with your IdP (Entra ID, Okta, Google), certificate and Wi-Fi/VPN provisioning, and how device signals feed access decisions rather than living in a silo

18%

Security Convergence

Built-in or tightly integrated mobile threat defense, endpoint privilege management, vulnerability/patch posture, attack-surface and compliance enforcement, and clean hand-off to your EDR/XDR — UEM as a security control, not just inventory

17%

App, Patch & Configuration Lifecycle

OS and third-party patching coverage and cadence, app deployment and packaging (incl. macOS and store/VPP apps), zero-touch provisioning (Autopilot, Apple ADE, Android zero-touch), policy/baseline management, and self-healing or remediation automation

10%

Scale, DEX & Administration

Performance and reliability at your device count, multi-tenant/RBAC and delegated admin, reporting and fleet visibility, end-user self-service, and digital employee experience (DEX) telemetry — device health and remediation, not just compliance state

Deployment Model & Licensing Fit

Cloud vs. self-hosted/on-prem options and data residency, how the per-device/per-user model maps to your estate, and whether the capability you need is bundled in licenses you already own or is a paid add-on tier

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CIOPages put this listing together from public sources. It’s information, not an endorsement. How we build listings. Work here? Claim this listing or .