Zammad
Open SourceAbout Zammad
Zammad's software is owned by a non-profit organization that holds the source code. A separate commercial site offers services and hosted versions of the product.
From Zammad's own website, read 2026-10-24. How we build listings.
How to evaluate ITSM Platforms
This is how the CIOPages Research Team evaluates this category. It is not an assessment of Zammad. It comes from our Enterprise Service Management (ESM) buyer guide.
25%
ITSM Core
Incident, problem, change, request management; ITIL 4 alignment; CMDB accuracy; SLA/XLA tracking
20%
Enterprise Workflow
Non-IT service catalogs (HR, Facilities, Legal), low-code workflow builder, cross-department orchestration
20%
AI & Automation
AI virtual agents, auto-classification, predictive intelligence, knowledge recommendations, generative AI
15%
Self-Service & Experience
Service portal, mobile app, conversational interface (Teams/Slack), employee experience metrics
10%
Integration & Platform
API-first architecture, iPaaS connectors, ITOM integration, observability tool integration, SSO/SCIM
10%
Reporting & Analytics
Real-time dashboards, custom reports, trend analysis, executive scorecards, benchmarking data
Other ITSM Platforms Vendors
View allCIOPages put this listing together from public sources. It’s information, not an endorsement. How we build listings. Work here? Claim this listing or .
Quick Facts
zammad.orgCategoryIT Service Management
SubcategoryITSM Platforms
We publish a detail only when we can point at the page it came from. Know when Zammad was founded or where it is based? Send it to us, free.