CIOPages
For vendorsCorrections to your listing are free
Fix an error, free List a company, free Order a Spotlight listingAbout Spotlight listings
DirectoryEnterprise ApplicationsCRM & SalesHiver

Hiver

About Hiver

Hiver provides an agentic customer service platform for support teams. The platform combines AI Agents, cross-team collaboration, ticketing, and workflows across support channels. It unifies email, chat, Slack, voice, SMS and other channels into one workspace. It connects with external systems such as Salesforce, Shopify, and NetSuite. It is used by more than 10,000 teams.

Products

  • AI Agents: Resolve multi-step, cross-system requests end to end.
  • AI Copilot: Investigates issues, finds answers, drafts replies, and takes actions across tools.
  • AI Insights: Categorizes conversations into topics and subtopics and surfaces data on support volume.
  • Customer Intelligence: Shows customer health and sentiment pulled from tickets, CRM, calls, and product usage.
  • AI QA: Grades responses against quality standards and coaches agents.
  • Voice: Handles inbound and outbound calls alongside other customer conversations.

Used for

  • Resolving refund requests across NetSuite and Stripe
  • Routing, triaging, and sending SLA alerts
  • Linking requests to Jira and discussing issues in Slack threads
  • Turning resolved tickets into help center articles
  • Chatting with support data to uncover themes

Who it is for

  • Small teams delivering multi-channel support.
  • Teams needing a dedicated omnichannel platform.
  • Nonprofit and NGO organizations.

From Hiver's own website, read 2026-10-23. How we build listings.

How to evaluate CRM & Sales

This is how the CIOPages Research Team evaluates this category. It is not an assessment of Hiver. It comes from our Customer Relationship Management (CRM) buyer guide.

25%
Adoption & Usability
Time-to-log a deal update, mobile and inbox-native experience (Outlook/Gmail), in-context guidance, minimal required fields, and whether reps get value back (next-best-action, enrichment) rather than only feeding management reports
20%
Sales, Service & Marketing Coverage
Pipeline and opportunity management, forecasting, CPQ/quoting, case and field service, campaign and lead management, and how unified the customer record is across functions versus stitched together
20%
Customization & Extensibility
Configuration vs. code boundary, low-code app building, sandbox/release management, app marketplace depth, and the long-run admin and upgrade burden the flexibility creates
15%
AI Agents & Data Foundation
Quality of embedded copilots and autonomous agents (drafting, lead qualification, record updates), grounding in unified customer data, guardrails and human-in-the-loop controls, and whether agent value is real or demo-ware
12%
Integration & Ecosystem
Native ties to your productivity, ERP, marketing, and data stack, API and event coverage, prebuilt connectors, and the size and quality of the implementation-partner and developer ecosystem
8%
TCO, Licensing & Data Governance
Per-seat vs. consumption/agent-credit cost as AI usage grows, edition gating of must-have features, data residency and privacy controls, certifications (SOC 2, ISO 27001, GDPR), and admin-FTE load

CIOPages put this listing together from public sources. It’s information, not an endorsement. How we build listings. Work here? Claim this listing or .

Quick Facts

hiverhq.com Pricing page
CategoryEnterprise Applications
SubcategoryCRM & Sales
PricingPer user

We publish a detail only when we can point at the page it came from. Know when Hiver was founded or where it is based? Send it to us, free.

Keep reading

Buyer Guide
Customer Relationship Management (CRM)
Job 03
Choose and buy technology

Every vendor now sells AI features, and each contract runs for years.

Research
Pricing transparency in enterprise software

Which vendors publish their prices, and what that tells a buyer.