For vendors— is your company listed?

Claim a listing Submit a listing Promote your company Pricing & info

Directory IT Service ManagementITSM PlatformsHiver

Hiver

Visit Website Claim this listing

About Hiver

Hiver provides support software that handles multiple channels with collaboration features, account context, and AI capabilities.

Key Capabilities

✓AI-powered ticketing and support automation
✓Omnichannel inbox for email, chat, and Slack
✓Collaborative shared inbox management
✓Workflow automation and SLA tracking
✓Advanced analytics and customer satisfaction metrics

Integrations

Google WorkspaceMicrosoft OutlookSlack

Other ITSM Platforms Vendors

Alloy Navigator

Cherwell (Ivanti)

Related Buyer Guides

Independent evaluation frameworks for this category.

CMDB & IT Discovery

Compare ServiceNow, BMC Helix, Device42, Flexera, Atlassian Assets, and ManageEngine — judged on discovery coverage, reconciliation, and service mapping, not the schema everyone ships.

Digital Workplace & Employee Experience

Compare Microsoft Viva, Staffbase, Simpplr, Unily, LumApps, Firstup, Workvivo, and Interact — with the suite-native-vs-dedicated-DEX call, and whether you can actually reach the frontline, as the deciding criterion.

Unified Endpoint Management (UEM)

Evaluate Microsoft Intune, Omnissa Workspace ONE, Ivanti, Jamf, ManageEngine, IBM MaaS360, and SOTI against your full device estate — where the win is on the macOS, mobile, and rugged long tail, not the Windows fleet every vendor handles.

This profile was compiled by CIOPages from public sources with AI assistance, and may be incomplete or out of date. It is informational only and not an endorsement. Represent this vendor? Claim this listing or .

Quick Facts

CategoryIT Service Management

SubcategoryITSM Platforms

PricingSubscription

DeploymentSaaS

Target SizeEnterprise

Explore

All IT Service Management vendors Browse ITSM Platforms Compare with filters Full vendor directory

Related Articles

The IT Product Operating Model 25 IT Cost-Saving Ideas