Hiver
FundedAI-powered ITSM platform for seamless customer service and collaboration
About Hiver
Hiver is an AI-driven IT service management (ITSM) platform designed to streamline customer service operations by unifying communication channels such as email, chat, Slack, and voice into a single workspace. It enables teams to assign, track, and collaborate on support tickets efficiently while leveraging AI capabilities for ticket resolution, quality assurance, and actionable insights. The platform supports workflow automation, SLA management, and analytics to enhance operational efficiency and customer satisfaction.
Targeted primarily at enterprise-level customer support, IT, finance, and HR teams across industries like technology, healthcare, education, logistics, and manufacturing, Hiver facilitates faster response times and improved team coordination. Its AI-powered features reduce manual workload and accelerate issue resolution, making it suitable for organizations seeking to modernize their ITSM processes with a focus on relationship-driven support rather than transactional ticket handling.
Key Capabilities
- ✓AI-powered ticketing and support automation
- ✓Omnichannel inbox for email, chat, and Slack
- ✓Collaborative shared inbox management
- ✓Workflow automation and SLA tracking
- ✓Advanced analytics and customer satisfaction metrics
Integrations
Other ITSM Platforms Vendors
View allRelated Buyer Guides
Independent evaluation frameworks for this category.
This profile was compiled by CIOPages from public sources with AI assistance, and may be incomplete or out of date. It is informational only and not an endorsement. Represent this vendor? or .